Customer Support

Giving Christmas gifts strengthens a company's relationships with its clients. Here are some best practices for easier corporate gifting this holiday season.

Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.

Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...

One topic that resonated with our group was Whole Company Support — how to empower your entire company to provide the best possible customer experience.

There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.

Brands and retailers of all sizes are challenged to meet customers where they are and adapt to the new way of serving customers.

To manage their customer interactions, brands are investing in customer experience technology.

Key takeaways from the Customer Service Experience conference. The increase in self service channels such as FAQs has made agents even more important.

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.

Many greeting card companies are pivoting their products into something entirely new. Here's what brands can do to not miss out on the future of greeting cards.

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

Nearly 40% of customers cancel their new year subscriptions after 90 days. For subscription brands to succeed, effectively managing this customer churn is key.

Strategies for reducing costs by up to 80% through increasing call deflection rate and managing high call volume by deflecting to self service, chat, chatbots

Snapchat's core user demographics have the target audiences that fintech companies are after. Here's how fintech businesses can reach them.

Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.

If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.