Scaling Support

Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.

Food recipes or products that go viral on TikTok also translate into purchases. Brands need some handy strategies to capture that same energy on the platform.

Learn what it takes for eCommerce businesses to meet customers' standards and optimize the customer support strategy to exceed expectations.

Brands want to build their presence on TikTok, but often overlook a key aspect on the platform: customer support. Here’s how you can build a strategy around it.

Learn how to use the Erlang model to calculate how many customer service agents you need.

The Shopify Fulfillment Network is Shopify's in-house fulfillment program designed for its third-party sellers. Here's what you need to know about it.

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

A large number of Pinterest's 459 million monthly active users fit the target audience for stationery brands. Here are some tips to effectively reach them.

Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.

Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.

YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.

While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.

Facebook's ad targeting system is better-equipped than other social media platforms. By utilizing it, wedding brands can easily find newly-engaged couples.

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

Home gym equipment sales have skyrocketed during the pandemic. Learn how can you adjust your supply chains to address spikes.

Virtual shopping through metaverses is the next big thing for the fashion industry. Learn how you can capitalize on this trend with smart hiring.

TikTok’s algorithm is the platform’s most powerful tool. We’ll briefly discuss how it works and share some tips to help you maximize this recommendation system.

FitFighter receives a high volume of email inquiries that are tough to keep up with. Here's how they transformed that challenge into increased email conversion