Scaling Support

The outsourcing call center costs can add up pretty quick! Check out our overview of pricing options when you decide to go with an outsourced call center.

Learn the similarities and differences between Gorgias vs Zendesk, and learn how you use Chatdesk to supercharge your customer experience.

Learn what makes a great ecommerce customer service strategy and how it can help grow your ecommerce business.

Looking to expand the functionality of your ecommerce store? Here are 10 of the best ecommerce apps you need to check this year.

In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.

Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.

Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.

Dive into the conversation with Chatdesk as we sit down with marketing executive Amy Elisa Jackson to hear her story and experiences as a marketing leader.

Darn Tough Vermont used Chatdesk to achieve 95%+ CSAT with US based agents and personalized support.

Chatdesk combines human agents with Natural Language Processing (NLP) to deliver fast and personalized customer service

Practical tools to prepare for the future of customer service on social media.

Providing an excellent customer experience on social media will provide significant results for your brand.

Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods

Not only is social media a great way to connect with potential and current customers, but it's also an invaluable tool for providing customer care.

Learn how to create a customer care strategy on social media that helps you easily drive sales.

For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

Business owners may view customer service as a place to scale back spending - research shows that customer service is critical in recession-like environments.