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#Engage 2016 pt 1 — Social customer care

Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post

Takeaways from the Customer Service Experience conference

Key takeaways from the Customer Service Experience conference. The increase in self service channels such as FAQs has made agents even more important.

Everyone deserves a Human Connection in Customer Care

Richard Shapiro’s book “The Endangered Customer: 8 Steps to Guarantee Repeat Business” covers the personal and human touch in customer relations.

3 Tips for effective “Whole Company Support”

One topic that resonated with our group was Whole Company Support — how to empower your entire company to provide the best possible customer experience.

5 strategies for handling a crisis on social media

A talk by Dennis Owen, Group Manager Social Media for Cathay Pacific Airways, on crisis management using social media applicable to any organization.

The Future of Mobile and Social Customer Service: Part 1

There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.

Part 4 of 5: Make Social Customer Service Seamless by Using Your Company’s Brand Voice

If your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic, you’ve got a problem.

Part 5: 3 Ways to Grow Your Company By Finding Your Customer’s Voice

How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...

3 Key Takeaways For Launching A Successful Chatbot

A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.

Upcoming Events — CCW Sessions Focused On Chatbots And AI

A great way for participants to interact and share thoughts on how technology such as machine learning can help support agents become more efficient.

Part 2/3: Many Voices — How One Company Executive is Using Technology To Engage the Voice of the Customer in Fashion

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

Part 1/6 — Scaling support — 5 Questions To Ask Before Starting A Customer Service Team

A list of 5 important questions to ask before starting a customer service team. How do you define excellent customer service?

Part 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing Expansion

Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.

Part 3/6: Scaling support — The True Cost of Organically Expanding Your Customer Service Team

Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?

5 Live Chat Solutions that Complete Your Service to Sales Pipeline

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

5 Customer Success Tips Learned on the Job

Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.

4 Essential Rules for SMS Customer Support

Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send

Automatic analysis of customer feedback with Delighted + Chatdesk

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

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902 Broadway, New York, NY 10010
info@chatdesk.com
+1 (929) 248-4090

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