Scaling Support

Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk

Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.

Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post

Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk

Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.

Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.

A great way for participants to interact and share thoughts on how technology such as machine learning can help support agents become more efficient.

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.

Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.

A list of 5 important questions to ask before starting a customer service team. How do you define excellent customer service?

Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.

Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

Small businesses with < 25 employees will receive one free month of customer support with Chatdesk Teams, our on-demand support platform

Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.

Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send

Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.

Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales