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A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Popular Resources
How to Respond to Instagram Comments (The Right Way)
In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.
How to Get 300x More Views on TikTok
Get practical how-to's on increasing your TikTok views.
How to Write an Apology Letter to a Customer
In this article, we'll give you all the email templates you need for writing apology letters.
How to Outsource Customer Service in 2022
Learn how thousands of businesses use an outsourced customer service platform to automate their customer support and improve customer retention
9 Refund Email Templates
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
TikTok Case Studies
Best practices and examples from brands that are successful on TikTok
24 Customer Support Templates
Respond faster to your customers with 24 free, customizable templates
Responding to COVID Shipping Delays
We'll show you responses you can use for COVID-19 Shipping delays
Pros and Cons of Chatbots
Only 34% of respondents stated they would like to use chatbots
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Trends & Insights
10 Best Help Scout Alternatives for Customer Service Teams
Looking for a Help Scout alternative to help you run a smooth customer service operation? Here are 10 alternatives to Help Scout you should check out!
Outsourcing Call Center Pricing: The True Costs
The outsourcing call center costs can add up pretty quick! Check out our overview of pricing options when you decide to go with an outsourced call center.
Gorgias vs Zendesk vs Chatdesk: Which Is Best for CX?
Learn the similarities and differences between Gorgias vs Zendesk, and learn how you use Chatdesk to supercharge your customer experience.
8 Best Ecommerce Customer Service Tips for Ambitious Brands
Learn what makes a great ecommerce customer service strategy and how it can help grow your ecommerce business.
10 best ecommerce apps to grow your online store
Looking to expand the functionality of your ecommerce store? Here are 10 of the best ecommerce apps you need to check this year.
How to Respond to Instagram Comments (The Right Way)
In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.
4 Best Practices to Reduce Ecommerce Returns and Exchanges
Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
The Formula: Amy Elisa Jackson, VP of Global Marketing at PATTERN Beauty
Dive into the conversation with Chatdesk as we sit down with marketing executive Amy Elisa Jackson to hear her story and experiences as a marketing leader.
6 Ways Durable Socks Brand Darn Tough Vermont Achieves a 95%+ CSAT Score
Darn Tough Vermont used Chatdesk to achieve 95%+ CSAT with US based agents and personalized support.
How Chatdesk Created Brandscript Tech Using Transformer Models to Ensure Perfectly On-Brand Customer Service
Chatdesk combines human agents with Natural Language Processing (NLP) to deliver fast and personalized customer service
71% of Brands Are Failing at Customer Service on Social Media —Here’s How You Can Stand Out
Practical tools to prepare for the future of customer service on social media.
8 Examples of the Best Customer Service on Social Media
Providing an excellent customer experience on social media will provide significant results for your brand.
OLAPLEX Supports Italian, French, and Spanish Customers With Chatdesk Experts - Achieving 87% ROI
Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods
The Only Social Media Support Guide You’ll Need for Customer Service
Not only is social media a great way to connect with potential and current customers, but it's also an invaluable tool for providing customer care.
Creating a Social Customer Care Strategy that Drives Sales
Learn how to create a customer care strategy on social media that helps you easily drive sales.
How Customer Service Teams Respond to COVID-19 Shipping Delays & Response Templates
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.
9 Refund Email Templates Every Customer Service Team Needs On Standby
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
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