Part 3/6: Scaling support — The True Cost of Organically Expanding Your Customer Service Team
Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?
How to Choose the Best CRM Software for Your Business in 2020
How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships
5 strategies for handling a crisis on social media
A talk by Dennis Owen, Group Manager Social Media for Cathay Pacific Airways, on crisis management using social media applicable to any organization.
#Engage 2016 pt 2 — Social media marketing
Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.
5 Live Chat Solutions that Complete Your Service to Sales Pipeline
An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.
5 Customer Success Tips Learned on the Job
Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.
Why Growing E-Commerce Brands Should Use Boutique Outsourcers
As a small player yourself, you should seek to align yourself with a provider as nimble as you are.
The Pros and Cons of Chatbots
Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.
5 Takeaways for Empathy in Customer Experience
Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”
Part 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing Expansion
Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.
3 Key Takeaways For Launching A Successful Chatbot
A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.
Part 1/6 — Scaling support — 5 Questions To Ask Before Starting A Customer Service Team
A list of 5 important questions to ask before starting a customer service team. How do you define excellent customer service?
Part 4 of 5: Make Social Customer Service Seamless by Using Your Company’s Brand Voice
If your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic, you’ve got a problem.
Increase Your Social Media Conversion Rate with Chatdesk
Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk
7 Questions to Ask Before Starting A Customer Service Team
Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.
4 Essential Rules for SMS Customer Support
Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send
The True Cost of Poor Customer Service
Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.