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Live Chat & Support
A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
Customer Feedback Analysis
Trends & Insights
9 Refund Email Templates Every Customer Service Team Needs On Standby
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
How Stationery Brands Can Tap an Audience of 459 Million on Pinterest
A large number of Pinterest's 459 million monthly active users fit the target audience for stationery brands. Here are some tips to effectively reach them.
What Brands Need to Know About YouTube’s Upcoming Shopping Features
YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.
3 Key Takeaways For Launching A Successful Chatbot
A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.
Tips to Reduce Cost of Shipping for eCommerce Brands
Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.
Part 1/6 — Scaling support — 5 Questions To Ask Before Starting A Customer Service Team
A list of 5 important questions to ask before starting a customer service team. How do you define excellent customer service?
How Customer Service Teams Can Avoid Staffing Challenges Ahead of the Holidays
As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.
Upcoming Events — CCW Sessions Focused On Chatbots And AI
A great way for participants to interact and share thoughts on how technology such as machine learning can help support agents become more efficient.
Part 1/3: Many Voices — Customers Discuss Why Understanding Customer Needs is the Gold Standard
Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.
Plant-Based Nutrition Brand Vega, Uses Chatdesk to Scale Their Support Efficiently
Being the #1 brand of plant-based protein powders brought customer support challenges for Vega. Here's how they overcame their problems efficiently.
7 Best Practices for Customer Service Training and Quality Assurance
If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.
How Chatdesk Matched Fable's Unique Brand Voice From Day One
Fable Pets wanted to be able to offer 24/7 customer support and social media monitoring across Zendesk email, Facebook and Instagram comments
How to Reduce Negative Feedback on your Facebook, Instagram, or TikTok Page
When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.
7 Ways to Create a Winning Public Relations Campaign for an E-commerce Brand
An innovative public relations campaign can help brands stand out in a crowded marketplace and drive high-quality traffic to their pages.
Automatic analysis of customer feedback with Delighted + Chatdesk
Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat
Why the #TikTokMadeMeBuyIt Hashtag Is an Essential Product Discovery Tool
The #TikTokMadeMeBuyIt tag doesn't only attract billions of views but also drives sales for brands. Here are some effective strategies for utilizing it.
How Are Your Customers Feeling About Coronavirus / COVID-19?
Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...
How Ecommerce Brands Can Set Up Storefronts in Popular Facebook Groups
As part of its push into e-commerce, Facebook is integrating virtual storefronts into Groups. Learn how you can set up storefronts in popular Facebook Groups.
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