Scaling Support

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

A large number of Pinterest's 459 million monthly active users fit the target audience for stationery brands. Here are some tips to effectively reach them.

YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.

A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.

Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.

A list of 5 important questions to ask before starting a customer service team. How do you define excellent customer service?

As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.

A great way for participants to interact and share thoughts on how technology such as machine learning can help support agents become more efficient.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

Being the #1 brand of plant-based protein powders brought customer support challenges for Vega. Here's how they overcame their problems efficiently.

If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.

Fable Pets wanted to be able to offer 24/7 customer support and social media monitoring across Zendesk email, Facebook and Instagram comments

When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.

An innovative public relations campaign can help brands stand out in a crowded marketplace and drive high-quality traffic to their pages.

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

The #TikTokMadeMeBuyIt tag doesn't only attract billions of views but also drives sales for brands. Here are some effective strategies for utilizing it.

Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...

As part of its push into e-commerce, Facebook is integrating virtual storefronts into Groups. Learn how you can set up storefronts in popular Facebook Groups.