Billing and Finance Manager


The Billing and Finance Manager is critical to streamlining the collection and reporting of revenue for Chatdesk. You will use your analytical and financial skills in a hybrid role to (1) Manage all Accounts Receivable (2) Lead financial reporting for Chatdesk. You will get hands on operating experience in a fast growing company. There will be opportunities to work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

  • Own company’s monthly AR processes including but not limited to: billing, invoicing, refunds, and client credit balance management.
  • Identify, resolve and mitigating payment delays in a timely manner
  • Work with Customer Success Manager team to strategize invoice disputes and delays while maintaining customer relationships on good terms
  • Improve existing financial processes and tools by implementing changes for greater effectiveness, cost efficiency, and automation. 
  • Partner with team leads to monitor performance metrics and track progress: design, build, and update monthly Company’s key metrics dashboard
  • Identify and make recommendations for changes/additions to key metrics dashboard to continually align metrics with our evolving business model
  • Specific projects and other ad hoc assignments as required

Our values

  1. Honesty and transparency
  2. Do your best work
  3. Always learning and improving
  4. Empathy


  • Bachelor’s degree in Finance, Accounting, Economics or a related field
  • 2-4 years of work experience in an accounting, financial planning, and analytics capacity at a high-growth startup or well-established company
  • Excellent knowledge of billing tools (Stripe,, etc.)
  • Have experience developing and implementing new financial processes and tools to improve efficiency and effectiveness
  • Ability to pay close attention to detail while achieving swift execution
  • Independent and proactive self-starter who operates with a strong sense of ownership for projects and results

Preferred but not required

  • Experience with SaaS companies
  • Experience with financial modeling, presentations and investor updates


  • Competitive salary
  • Stock options

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