Billing and Finance Manager

Summary

The Billing and Finance Manager is critical to streamlining the collection and reporting of revenue for Chatdesk. You will use your analytical and financial skills in a hybrid role to (1) Manage all Accounts Receivable (2) Lead financial reporting for Chatdesk. You will get hands on operating experience in a fast growing company. There will be opportunities to work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

  • Own company’s monthly AR processes including but not limited to: billing, invoicing, refunds, and client credit balance management.
  • Identify, resolve and mitigating payment delays in a timely manner
  • Work with Customer Success Manager team to strategize invoice disputes and delays while maintaining customer relationships on good terms
  • Improve existing financial processes and tools by implementing changes for greater effectiveness, cost efficiency, and automation. 
  • Partner with team leads to monitor performance metrics and track progress: design, build, and update monthly Company’s key metrics dashboard
  • Identify and make recommendations for changes/additions to key metrics dashboard to continually align metrics with our evolving business model
  • Specific projects and other ad hoc assignments as required

Our values

  1. Honesty and transparency
  2. Do your best work
  3. Always learning and improving
  4. Empathy

Requirements

  • Bachelor’s degree in Finance, Accounting, Economics or a related field
  • 2-4 years of work experience in an accounting, financial planning, and analytics capacity at a high-growth startup or well-established company
  • Excellent knowledge of billing tools (Stripe, Bill.com, etc.)
  • Have experience developing and implementing new financial processes and tools to improve efficiency and effectiveness
  • Ability to pay close attention to detail while achieving swift execution
  • Independent and proactive self-starter who operates with a strong sense of ownership for projects and results

Preferred but not required

  • Experience with SaaS companies
  • Experience with financial modeling, presentations and investor updates

Perks

  • Competitive salary
  • Stock options

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