Business Operations


The Business Operations team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

  • Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
  • Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
  • Own and manage customer relationships to drive the value of Chatdesk’s solutions
  • Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
  • Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.
  • Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers
  • Address, resolve, and record any customer issues around product onboarding & usage

Our values

  1. Honesty and transparency
  2. Hardwork
  3. Always learning and improving
  4. Empathy


  • Cultural fit with our values
  • Enjoy learning about different companies and understanding their business
  • Motivated to help our clients and their companies be even more successful
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
  • Ability to inspire people
  • Comfortable working in a fast-paced, frequently changing and evolving environment
  • Scrappy and positive team player
  • Last and certainly not least, lover of customer experience!

Preferred but not required

  • 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
  • Experience in software scripting (e.g., Python) is preferred


  • Competitive salary
  • Stock options

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