Community Manager

Summary

The Community Management team is the the key driver of retention for the community of freelancers who use the Chatdesk platform. You will use your skills in recruiting, onboarding and communication to help Chatdesk Experts to find success and satisfaction. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Your impact

  • Onboard new Chatdesk Experts and ensure their continued success 
  • Improve the onboarding process for new Chatdesk Experts (e.g, evaluation, documentation) to ensure high service quality
  • Ensure high Expert engagement and retention while maintaining and promoting a vibrant community culture
  • Be a champion for the company culture and find ways to establish this into the day to day experience of Chatdesk Experts
  • Manage a team part of Chatdesk’s Center of Excellence

Our values

  1. Honesty and transparency
  2. Hardwork
  3. Always learning and improving
  4. Empathy

Requirements

  • Cultural fit with our values
  • 2+ years in community management experience at another Marketplace company
  • Demonstrated analytical problem solving skills
  • Understanding of and passion for customer experience and job creation
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills 
  • Able to think on your feet, remain calm under pressure, and solve problems in real-time
  • Ability to inspire people 
  • Scrappy and positive team player 
  • Last and certainly not least, lover of customer experience!

Preferred but not required

  • Experience with recruitment services (e.g. LinkedIn, Indeed, etc)

Perks

  • Competitive salary
  • Stock options


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