Training Coordinator

Summary

Training Coordinators are critical to the success of our Chatdesk Expert teams. You will use your training and development skills to assess the needs of a customer and implement an effective instructional program to ensure Chatdesk Experts deliver the highest quality service for our customers. You will get hands-on operations experience in a fast-growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to grow your leadership.


Your impact

  • Design effective, customized training programs based on a customer’s brand, organizational goals and unique challenges
  • Scale the efficiency of the training and evaluation process as our customers and Expert community continue to grow
  • Implement new training procedures with a focus on continuous improvement and developing a high-performance culture
  • Analyze training program results to improve future trainings and increase retention of Experts
  • Collaborate with the Customer Success team, Center for Excellence and Quality team

Our values

  1. Honesty and transparency
  2. Do your best work
  3. Always learning and improving
  4. Empathy

Requirements

  • Cultural fit with our values
  • Experience with instructional design and/or training creation
  • Manage quality operations with efficiency
  • Enjoy learning about different companies and understanding their business
  • Detail-oriented and motivated to help our clients and their companies be even more successful
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
  • Thrives on working in a fast-paced, frequently changing and evolving environment
  • Energetic and positive team player
  • Last and certainly not least, lover of customer experience!

Preferred but not required

  • Experience with software tools like Shopify, Zendesk, Gorgias, etc
  • Experience with data analysis

Perks

  • Competitive salary
  • Stock options
  • Healthcare benefits
  • 401(k)

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