Training Coordinator


Training Coordinators are critical to the success of our Chatdesk Expert teams. You will use your training and development skills to assess the needs of a customer and implement an effective instructional program to ensure Chatdesk Experts deliver the highest quality service for our customers. You will get hands-on operations experience in a fast-growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to grow your leadership.

Your impact

  • Design effective, customized training programs based on a customer’s brand, organizational goals and unique challenges
  • Scale the efficiency of the training and evaluation process as our customers and Expert community continue to grow
  • Implement new training procedures with a focus on continuous improvement and developing a high-performance culture
  • Analyze training program results to improve future trainings and increase retention of Experts
  • Collaborate with the Customer Success team, Center for Excellence and Quality team

Our values

  1. Honesty and transparency
  2. Do your best work
  3. Always learning and improving
  4. Empathy


  • Cultural fit with our values
  • Experience with instructional design and/or training creation
  • Manage quality operations with efficiency
  • Enjoy learning about different companies and understanding their business
  • Detail-oriented and motivated to help our clients and their companies be even more successful
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
  • Thrives on working in a fast-paced, frequently changing and evolving environment
  • Energetic and positive team player
  • Last and certainly not least, lover of customer experience!

Preferred but not required

  • Experience with software tools like Shopify, Zendesk, Gorgias, etc
  • Experience with data analysis


  • Competitive salary
  • Stock options
  • Healthcare benefits
  • 401(k)

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