Talent Sourcing

• Utilize various sourcing techniques to identify potential candidates with required skills and experience to support Chatdesk clients
• Collaborate with team leads and develop effective recruitment strategies
• Promote Chatdesk as an attractive place to work highlighting benefits and opportunities
• Stay up-to-date with remote workforce, industry best practices, and competitor analysis to optimize our acquisition strategies

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Workforce Planning & Scheduling

• Ensure appropriate and complete coverage for all companies 
• Create and manage weekly schedules 
• Align Expert preferences with customer brand
• Develop coverage model to fulfill customer’s requirements  
• Track and review staffing needs and requests 
• Plan Expert staffing for peak seasonal volume needs
• Collaborate on onboarding of Experts in advance of company need requests 
• Source and onboard Experts as needed 

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Staff Deployment & Allocation

• Collaborate with Operations and Training to ensure staffing levels are being met 
• Collaborate with Training to create customized training schedules for new Experts 
• Identify and review Experts eligible to be added to a secondary company or expanded responsibilities

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Performance Monitoring & Reporting

• Develop engagement strategies for On Demand to ensure Experts are engaged and still interested 
• Track and monitor Expert attendance, punctuality, and adherence to schedules. 
• Prepare and analyze workforce reports, providing insights on workforce trends, productivity and retention. 
• Identify and report on potential staffing gaps or issues, and propose corrective actions. 
• Review and approve timesheets as needed; investigate any discrepancies or gaps 

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Communication & Coordination

• Serve as a central point of contact for Expert staffing-related inquiries and requests
• Triage reported issues or requests by Experts and liaise with relevant teams
• Work with Operations to align workforce planning to align with broader organizational goals

• Honesty and transparency
• Always do your best work
• Always learning and improving
• Empathy

• Bachelor's degree in Human Resources, or a related field (or equivalent experience)
• Proven 2-3 years experience in workforce coordination, scheduling is a must; resource management or BPO experience preferred 
• Strong analytical skills with the ability to interpret data and generate meaningful insights.
• Excellent organizational and time management abilities to handle multiple tasks and priorities.
• Proficiency in workforce management software or scheduling systems is preferred.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders and with Experts
• Problem-solving skills to identify and resolve staffing-related issues.
• Flexibility to adapt to changing business needs and manage unexpected situations

• Competitive salary
• Freedom to experiment with your ideas and develop your skills