Solving millions of tickets for hundreds of leading e-commerce brands

Factor meals chatdesk customer logoKidBox Chatdesk Customer logoMented Cosmetics chatdesk customer logoTen Thousand Chatdesk customer logoWhistle Chatdesk customer logo
"It was difficult for our team to respond 24/7 on social media but so important for sales. Within hours, Chatdesk was responding to messages and making Andie women happy!"
Rachel Thaw
Operations Manager
"Chatdesk has given us a conversion boost of over 10%. It was a one click setup and then instantly we had the Chatdesk Experts providing support responses that were highly accurate"
Wes Blundy
Founder & CEO

Real time, real human, and unbelievably efficient service

Support from Superfans

We find passionate followers of your brand, and train them to perfectly respond with your brand’s voice and policies from day one. We’ll even handle their hiring and scheduling. Learn more

Powered by Machine Learning

Our ML analyzes your previous support messages to create an ever-evolving, on brand knowledge base. Tickets get cleared faster and more successfully, all with less work from your team.
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Happier Customers, Higher Conversions...

NPS for Chatdesk teams
Increase in conversion on Facebook & Instagram ads
Saved per ticket with Chatdesk

... All starting at $99 a month.

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Instantly supercharge your support.

24/7 coverage
Average response time under 30 min
Engagement on Facebook, Instagram, DMs, social ads, Twitter and TikTok
Moderation of spam and negative comments
Automatic ticket prioritization and tagging
Full management of all Superfan hiring, training and scheduling
Consistent brand voice on every channel

Handle every ticket without lifting a finger.

Presale FAQs + product questions
Order status
Returns + exchanges
Promo codes
Cancellations + refunds
Address + order changes
Login issues + technical troubleshooting
Get started — it's free

How it works

"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."
Sophie Bakalar
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Get the highest standard of support - with the lowest cost and effort.


On brand and personalized from real US based Superfans
One click onboarding
Only pay per ticket, no upfront costs.


Impersonal and robotic
Continual creation and refreshing of scripts, flows, and FAQs
High engineering and development costs


Inconsistent and off brand
Months of training for each new agent
High monthly agent rates
Get started — it's free

Secure, private, and always compliant.

SOC 2 Compliant

Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.

Automatic Redaction

With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.
"With Chatdesk, we've been able to ensure that social comments are addressed quickly and the prospects and customers receive the answers they need."
Katherine Dobbs
Customer Experience Lead
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Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly. Most of all, they are always open to feedback and very proactive, allowing us to trust them with our customer service.
Tammy Wu
Operations Lead
Our Chatdesk Experts have been helpful in providing support to our Unbound customers during after hours and weekends. We've been really impressed at the quality of their work and how they match our brand voice perfectly.
Shazi Lyle
Customer Experience Manager
With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!
Alice Warren
Senior Director of CX

See the difference for yourself.

We’ll show you how Chatdesk can turn your tickets into increased sales and customer satisfaction.