Customer Feedback Analysis

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...

Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...

Built for CX Leaders, learn how to make your VoC program a sustainable success.

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

We sat down with Kriti Kapoor, former Head of Social Customer Care at Microsoft, to get her advice on how brands can enhance their Voice of the Customer program

We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.

NPS surveys are great tools for learning what works and what doesn't work for your business. The challenge, however, is getting decent customer response rates.

A VoC program helps you stay close to customers. It's not only a critical pillar for business success, it's a business differentiator.