Chatdesk Case Studies

Beauty

"Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue by driving conversion on pre-sales, and we are able to provide a best in class service across our channels"

Chandra Cooks

Marketing Director

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"The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!..."
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Corey Brown

Customer Experience Manager, ZitSticka

"Chatdesk helps us reduce our call volume and increase the usage of our mobile app by shifting calls over to the app. We were able to get up and running very quickly."
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Krista Smith

Concierge Center Manager, MiniLuxe

"Chatdesk makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business"
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Erin Garrity

Director of Customer Service, Prose Hair

Clothing and Fashion

"It was difficult for our team to respond 24/7 on social media but so important for sales. Within hours, Chatdesk was responding to messages and making Andie women happy!"

Rachel Thaw

Operations Manager

"Chatdesk has given us a conversion boost of over 10%. It was a one click setup and then instantly we had the Chatdesk Experts providing support responses that were highly accurate"

Wes Blundy

Founder & CEO

"Chatdesk has been a huge help for our business. We're a fast growing company and threw a lot of information and scenarios for them to handle in a short amount of time. The team got up to speed quickly."
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Tammy Wu

Operations Lead, FINESSE

"Chatdesk help us manage the common and repetitive inquiries from customers, which frees up our team up to focus on more complex issues"
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Jessica Herman

Director of Customer Experience Manager, KIDBOX

"Chatdesk gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!"
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Susan Campbell

Director of Customer Experience, Vera Bradley

Food, Beverage, and Fitness

“Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.”

Katherine Dobbs

Customer Experience Lead

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"Chatdesk provides a consistent presence on our customer service tickets, which helps us keep ticket numbers manageable so that our internal team can focus more on the complex cases and spend time forward thinking. Chatdesk has mastered brand voice in the places we need it most"
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Sabina Ahmad

Chief Operating Officer, FitFighter

"Chatdesk Automatic Customer Insights is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up."
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Chris Beach

Customer Support Director, Just Thrive

"We want to be able to engage with customers even when they're on the go. Chatdesk Call Deflection has given us the ability keep the conversation going and engage with our customers wherever they are"
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Bridgette Clare

Manager, Education + Engagement, Vega

Personal care

"Our CX team at Thinx has significantly benefited from onboarding Chatdesk. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. I really could not imagine a better team to support us!"

Alice Warren

Director of Customer Experience

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"Chatdesk helps us respond faster to order status, cancellations and refunds during our peak times"
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Nick DeRegis

Team Development, Snow Teeth Whitening

"We're VERY brand-conscious and customer satisfaction is our highest priority, so deciding to get external help wasn't an easy decision, but Chatdesk has made it possible to scale. They work seamlessly with our internal team to cover off-hours tickets and social comments/messages.

Danielle Vincent

CEO, Outlaw Soaps

"Chatdesk Teams provides support to our customers during after hours and weekends. We've been really impressed at the quality of their work and how they match our brand voice perfectly."
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Shazi Lyle

Senior Customer Experience Manager, Unbound

Pets

“Chatdesk helps us achieve 90+ NPS and has significantly reduced our customer support costs.”

Kevin Nester

Director of Customer Experience

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"Our highest customer satisfaction scores come from text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to those channels"

Hernan Giraldo

VP of Customer Experience Ops

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"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."

Sophie Bakalar

Co-Founder

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