“Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk Teams, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.”
“We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk Shift helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID”
Pete Franco
Vice President of E-Commerce
Personal Care
Pets
“Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.”
“Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk Shift, we are improving our experience, and saving on operational costs.”
“Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.”