Customer experience leaders use our software to increase customer happiness, grow sales, and scale on demand.
“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”
"Chatdesk Teams has been a great for us. They’ve proven to help increase our organic revenue by driving conversion on pre-sales, and we are able to provide a best in class service across our channels"
"Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business"
Erin Garrity Director of Customer Service
Clothing and Fashion
"Chatdesk Trends makes it easy to analyze feedback about our products. We can easily see the sentiment in different areas like tech, products and cancellations"
Adrienne Cheng UX Designer
"Chatdesk Teams help us manage the common and repetitive inquiries from customers, which frees up our team up to focus on more complex issues"
Jessica Herman Director of Customer Experience
"Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!"
Susan Campbell Director of Customer Experience
Food and Beverage
"Chatdesk Teams provides a consistent presence on our customer service tickets, which helps us keep ticket numbers manageable so that our internal team can focus more on the complex cases and spend time forward thinking. Chatdesk has mastered brand voice in the places we need it most"
Olivia Peabody Community Manager
Just Thrive Health
"Chatdesk Trends is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up."
Chris Beach Customer Support Director
"We want to be able to engage with customers even when they're on the go. Chatdesk Shift has given us the ability keep the conversation going and engage with our customers wherever they are"
Bridgette Clare Manager, Education + Engagement
“Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk Teams, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.”
“We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk Shift helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID”
Vice President of E-Commerce
SNOW Oral Care
"Chatdesk Teams helps us respond faster to order status, cancellations and refunds during our peak times"
Nick DeRegis Team Development
"We receive a high volume of calls about how to use our returns portal. Chatdesk Shift has significantly reduced the call volume for our team"
Alice Warren Director of Customer Experience
"Chatdesk Teams provides support to our customers during after hours and weekends. We've been really impressed at the quality of their work and how they match our brand voice perfectly."
Shazi Lyle Senior Customer Experience Manager
“Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.”
“Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk Shift, we are improving our experience, and saving on operational costs.”
“Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.”