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How to Reduce Negative Feedback on your Facebook, Instagram, or TikTok Page
When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.
Why Growing E-Commerce Brands Should Use Boutique Outsourcers
As a small player yourself, you should seek to align yourself with a provider as nimble as you are.
Best Call Center Software for Small Businesses' Contact Center
Comprehensive breakdown of the best Contact Center Solutions including pricing comparisons, advanced features of different software for various business needs
How Customer Service Teams Respond to COVID-19 Shipping Delays & Response Templates
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.
How Fintech Companies Can Save 300% By Marketing on TikTok
TikTok's over 1 billion active users are very appealing for fintech companies. Here's how fintech's can reach those people.
TikTok Comments Not Showing: What To Do and Why It Matters
The TikTok comments section offers brands an opportunity to engage their customers. However, issues with it are common on the app. Here's how you can fix them.
What Brands Need to Know About YouTube’s Upcoming Shopping Features
YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.
5 Questions To Ask Before Starting A Customer Service Team
Customer Service Team Excellence starts with answering these 5 important questions.
5 Takeaways for Empathy in Customer Experience
Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”
Evaluating In-house vs Outsourcing Customer Support Pros and Cons
In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.
4 Essential Rules for SMS Customer Support
Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send
9 Refund Email Templates Every Customer Service Team Needs On Standby
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
Outsourcing Call Center Pricing: The True Costs
The outsourcing call center costs can add up pretty quick! Check out our overview of pricing options when you decide to go with an outsourced call center.
Instagram for Business: How Brands Can Build Their Customer Service Plan On The Social Media Platform
As shopping on Instagram expands, so do expectations regarding customer service. To meet the customers' rising standards, brands need to adapt.
Weighing In-house vs Outsourcing Customer Service Pros & Cons
Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.
5 Ways Brands Use TikTok Comments to Drive Stronger Engagement
Marketing through social media comments is an underutilized approach. If brands do it properly, they can engage their customers in dialogue that feels natural.
Breaking Down the Pros and Cons of Chatbots as a Customer Experience Solution
Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.
One-click E-Commerce Solutions For Your Manufacturing, Product Design & Customer Service Operations in 2022
3 popular integrations you need to streamline your e-commerce business and free up time to focus on business essentials and future growth.
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