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A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Popular Resources
How to Respond to Instagram Comments (The Right Way)
In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.
How to Get 300x More Views on TikTok
Get practical how-to's on increasing your TikTok views.
How to Write an Apology Letter to a Customer
In this article, we'll give you all the email templates you need for writing apology letters.
How to Outsource Customer Service in 2022
Learn how thousands of businesses use an outsourced customer service platform to automate their customer support and improve customer retention
9 Refund Email Templates
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
TikTok Case Studies
Best practices and examples from brands that are successful on TikTok
24 Customer Support Templates
Respond faster to your customers with 24 free, customizable templates
Responding to COVID Shipping Delays
We'll show you responses you can use for COVID-19 Shipping delays
Pros and Cons of Chatbots
Only 34% of respondents stated they would like to use chatbots
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Trends & Insights
Why a Downturn Is a Critical Time to Invest in Customer Service
Business owners may view customer service as a place to scale back spending - research shows that customer service is critical in recession-like environments.
Call Deflection: The Quick Way to Reduce Call Volume, CX Costs and Wait Times
Strategies for reducing costs by up to 80% through increasing call deflection rate and managing high call volume by deflecting to self service, chat, chatbots
Why Growing E-Commerce Brands Should Use Boutique Outsourcers
As a small player yourself, you should seek to align yourself with a provider as nimble as you are.
Evaluating In-house vs Outsourcing Customer Support Pros and Cons
In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.
Breaking Down the Pros and Cons of Chatbots as a Customer Experience Solution
Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.
Everything You Need to Know About Social Media Shopping, From Product Tagging to TikTok Storefronts
eCommerce shoppers spent $27 billion on products they first discovered on social media. Learn how to sell your products on social media to drive revenue.
How to outsource customer service in just 5 steps
Outsourcing customer service the right way can provide a great customer experience — without harming your business or bottom line.
4 Underrated Benefits of Outsourcing Your Customer Service
Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.
How Outsourcing Customer Support for Small Businesses Works & When It Makes Sense
In this article, we cover when it does and doesn't make sense for small businesses to outsource customer support.
How Facebook’s Messaging Tools Are Evolving Customer Service
Meta—the rebranded company that owns Facebook, Instagram, and WhatsApp—is betting that the future of commerce lies in social messaging.
Tips on How to Make a Good Video for TikTok
Although the cost of an ad on TikTok is expensive some brands insist that the right ad on TikTok sees higher conversion than on any other platform.
Building an Instagram Comments Strategy for Brand Awareness & Engagement
If approached correctly, comments can help you get more exposure on your posts, build tighter relationships with customers, and discover insights.
Product Tagging in Instagram: 3 Things to Keep in Mind
Product tagging on Instagram is a more direct way for consumers to share your content and increase the likelihood of conversion.
2022 Social Media In-app Checkout Tools: An Overview
Almost every major social platform, from Snapchat to TikTok, now lets you set up a storefront on their app. Use these strategies to optimize checkout.
How to Communicate Price Increases to Customers
Communicating price increases as transparently as possible is essential to making sure your customers stay loyal to your brand.
5 Ways Brands Use TikTok Comments to Drive Stronger Engagement
Marketing through social media comments is an underutilized approach. If brands do it properly, they can engage their customers in dialogue that feels natural.
Instagram Stories for Business: How Brands Will Get the Most Out Of It
Instagram first blew up because of its photo feed—but these days, most brands aren’t posting to their main feed all that often.
How CX Teams Can Meet Email Response Time Expectations Year-Round
Learn what it takes for eCommerce businesses to meet customers' standards and optimize the customer support strategy to exceed expectations.
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