Teams

Supercharge your support team - instantly

Machine learning and human support come together to transform your support tickets into satisfied customers.‍

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Clear your ticket backlog with 24/7 customer support

Transform social comments, DMs, emails and chats into conversions

‍Launch on your existing helpdesk, Facebook, Instagram and TikTok in one click - no training or dev work needed

Solving millions of tickets for hundreds of leading brands

"It was difficult for our team to respond 24/7 on social media but so important for sales. Within hours, Chatdesk was responding to messages and making Andie women happy!"

Rachel Thaw

Operations Manager

Real time, real human, and unbelievably efficient service

Support from Superfans

We find passionate followers of your brand, and train them to perfectly respond with your brand’s voice and policies from day one. We’ll even handle their hiring and scheduling. Learn more

Powered by Machine Learning

Our ML analyzes your previous support messages to create an ever-evolving, on brand knowledge base. Tickets get cleared faster and more successfully, all with less work from your team.

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Happier Customers, Higher Conversions...

90+

NPS for Chatdesk teams

15%+

Increase in conversion on Facebook & Instagram ads

$1-3

Saved per ticket with Chatdesk

... All starting at $99 a month.

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Instantly supercharge your support.

24/7 coverage

Average response time under 30 min

Engagement on Facebook, Instagram, DMs, social ads, Twitter and TikTok

Moderation of spam and negative comments

Automatic ticket prioritization and tagging

Full management of all Superfan hiring, training and scheduling

Consistent brand voice on every channel

Handle every ticket without lifting a finger.

Presale FAQs + product questions

Order status

Returns + exchanges

Promo codes

Cancellations + refunds

Address + order changes

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How it works

Connect every channel in 1 click

Instantly integrate with all your platforms including Facebook, Instagram, Twitter, TikTok and your existing help desk, all with zero dev work or training needed.

We speak your brand language, automatically

Our machine learning scans through your previous tickets to create an on brand knowledge base. We then hire, schedule, and train real-life US based Superfans of your brand to provide 24/7 support in your brand voice.

Watch your sales and satisfaction grow

Our dashboard provides real time reporting of CSAT and revenue generated by our team, as well as actionable consumer insights on site conversions, products, and more.

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"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."

Sophie Bakalar

Co-Founder

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Get the highest standard of support - with the lowest cost and effort.

Chatdesk

On brand and personalized from real US based Superfans

One click onboarding

Only pay per ticket, no upfront costs.

Chatbot

Impersonal and robotic

Continual creation and refreshing of scripts, flows, and FAQs

High engineering and development costs

Outsourcing

Inconsistent and off brand

Months of training for each new agent

High monthly agent rates

Start Your Free Trial

Secure, private, and always compliant.

SOC 2 Compliant

Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.

Automatic Redaction

With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.

"With Chatdesk, we've been able to ensure that social comments are addressed quickly and the prospects and customers receive the answers they need."

Katherine Dobbs

Customer Experience Lead

Download case study

Great multi-platformed customer support. Wonderful comunication (catch-ups every week) and prompt addressing of any issues. Very satisfied with the help Chatdesk provides.

Natalia Korobaeva

Public Relations Specialist

German Kabirski

Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.

Kevin Nester

Director of Customer Experience

Whistle

With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!

Alice Warren

Senior Director of CX

Thinx

See the difference for yourself.

We’ll show you how Chatdesk can turn your tickets into increased sales and customer satisfaction.

110 Wall St, New York, NY 10005
info@chatdesk.com
+1 (929) 248-4090

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