Scaling Support

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales

Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales

Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk

Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.

Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.

While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.

Our takeaways from the Twitter report of Customer Service on their platform. Customers’ service Tweets are increasing faster than companies can respond.

Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”

As a small player yourself, you should seek to align yourself with a provider as nimble as you are.

In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

The fees for using outsourcing can add up pretty quick! Check out our overview of the main fees you are likely to encounter without getting caught by surprise.

Strategies for reducing costs by up to 80% through increasing call deflection rate and managing high call volume by deflecting to self service, chat, chatbots

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

Small businesses with < 25 employees will receive one free month of customer support with Chatdesk Teams, our on-demand support platform

Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales

Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.

Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk