Scaling Support

eCommerce shoppers spent $27 billion on products they first discovered on social media. Learn how to sell your products on social media to drive revenue.

3 popular integrations you need to streamline your e-commerce business and free up time to focus on business essentials and future growth.

TikTok is one of the most compelling new marketing strategies, and e-commerce companies have rushed to use TikTok.

There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.

Many greeting card companies are pivoting their products into something entirely new. Here's what brands can do to not miss out on the future of greeting cards.

Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Snapchat's savvy use of augmented reality (AR) helps brands drive sales and reduce return rates. Here are some strategies to utilize Snapchat's AR function.

Giving Christmas gifts strengthens a company's relationships with its clients. Here are some best practices for easier corporate gifting this holiday season.

Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.

Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.

Nearly 40% of customers cancel their new year subscriptions after 90 days. For subscription brands to succeed, effectively managing this customer churn is key.

For e-commerce brands, the end of the holiday season means analyzing their year-end marketing efforts. To do this, they need to know which metrics to analyze.

One topic that resonated with our group was Whole Company Support — how to empower your entire company to provide the best possible customer experience.

Instagram is cashing in on the product drop model through its new feature, Drops. Here are some strategies to help brands utilize it effectively.

Key takeaways from the Customer Service Experience conference. The increase in self service channels such as FAQs has made agents even more important.

As a small player yourself, you should seek to align yourself with a provider as nimble as you are.

Learn how thousands of businesses use an outsource customer service platform to automate their customer support and improve customer retention.