Scaling Support

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

The use of QR codes skyrocketed due to the COVID-19 pandemic. Brands should know that these QR codes can be tools to boost their marketing and customer service.

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.

Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post

Although the cost of an ad on TikTok is expensive some brands insist that the right ad on TikTok sees higher conversion than on any other platform.

Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.

Have high return rates? Here are a few returns management tips to help your eCommerce business handle the impact.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

NPS surveys are great tools for learning what works and what doesn't work for your business. The challenge, however, is getting decent customer response rates.

To take advantage of TikTok's 1 billion active users e-commerce brands can tap into these activities.

The TikTok Creator Marketplace is a powerful marketing tool that allows brands to achieve high engagement rates on the platform. Here's an in-depth look at it.

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

A VoC program helps you stay close to customers. It's not only a critical pillar for business success, it's a business differentiator.

Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.

A great way for participants to interact and share thoughts on how technology such as machine learning can help support agents become more efficient.

Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.

As part of its push into e-commerce, Facebook is integrating virtual storefronts into Groups. Learn how you can set up storefronts in popular Facebook Groups.