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A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Popular Resources
How to Respond to Instagram Comments (The Right Way)
In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.
How to Get 300x More Views on TikTok
Get practical how-to's on increasing your TikTok views.
How to Write an Apology Letter to a Customer
In this article, we'll give you all the email templates you need for writing apology letters.
How to Outsource Customer Service in 2022
Learn how thousands of businesses use an outsourced customer service platform to automate their customer support and improve customer retention
9 Refund Email Templates
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
TikTok Case Studies
Best practices and examples from brands that are successful on TikTok
24 Customer Support Templates
Respond faster to your customers with 24 free, customizable templates
Responding to COVID Shipping Delays
We'll show you responses you can use for COVID-19 Shipping delays
Pros and Cons of Chatbots
Only 34% of respondents stated they would like to use chatbots
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Trends & Insights
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
The Formula: Peyton Dix, Global Social Media Director
Dive into the conversation with Chatdesk as we sit down with social media executive Peyton Dix to hear her story and experiences as a marketing leader.
7 Great Customer Retention Marketing Strategies & Examples
Learn how to make your customers keep coming back for more with these seven customer retention marketing strategies and examples.
6 Shipment Delay Apology Letters Due to Weather
Get 6 shipment delay apology letter templates when the weather isn't cooperating.
7 Powerful Ways to Increase Customer Lifetime Value (LTV)
Want to learn how to increase customer lifetime value? Here is a list of seven strategies you can use today to grow your LTV per customer.
How Many Customer Service Reps per Customer Do You Need?
Learn how to use the Erlang model to calculate how many customer service agents you need.
10 Powerful Abandon Cart Email Templates That Actually Work
Maximize your ecommerce sales by using our proven abandon cart email templates. Learn how to recover lost sales and increase customer retention.
10 Best Customer Engagement Platforms To Try in 2023
Discover what a customer engagement platform is and the best tools on the market right now that can help you improve your overall customer experience.
Klayvio vs Attentive: Which Platform Is Best in 2023?
Learn the similarities and differences between Klayvio vs Attentive, and learn how to use them to supercharge your customer experience.
7 Brilliant Negative Review Response Examples (+ Templates)
Don't know how to respond to negative reviews? Here are seven negative review response examples and templates you can use to win back customers.
10 Unique Ways to Lower Customer Acquisition Cost (CAC)
Looking to learn how to lower customer acquisition costs this year? Here are 10 ways to reduce CAC and great sustainable growth in 2023.
Outsource Live Chat Service: Outsource Your Support Team
Looking for an outsourced live chat service? In this article, we'll go over everything you need to know about outsourcing your live chat support tickets.
10 best customer service apps to streamline your CS team
Looking to super-charge your customer service team? Here are 10 customer service apps designed to help streamline your CS team.
How to Write an Apology Letter to a Customer (6+ templates)
Not sure how to write an apology letter to a customer? In this article, we'll give you all the email templates you need for writing apology letters.
13 ways to deliver great customer service (with templates)
Providing great customer service creates a healthy brand and produces loyal customers. Here are 13 ways to consistently provide good customer service.
SaaS Customer Service: Best Practices and Examples in 2023
Looking for guidance on how to approach your SaaS customer service strategy? In this article, we'll explain everything you need to know.
The True Cost of Poor Customer Service
Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.
Gorgias vs Kustomer vs Chatdesk: Which CS platform is best?
Can't decide if you should go with Gorgias vs Kustomer? In this article, we'll put them to the test and show you how to maximize your CS efforts with Chatdesk.
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