Scaling Support

The retail industry is flooded with new digital trends. Here are a few of the major online shopping trends from the past year.

Financial technology provider HMBradley turned to Chatdesk Teams to improve customer satisfaction, drive signups, and grow deposits.

When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.

Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.

To manage their customer interactions, brands are investing in customer experience technology.

Brands and retailers of all sizes are challenged to meet customers where they are and adapt to the new way of serving customers.

Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send

TikTok is one of the most compelling new marketing strategies, and e-commerce companies have rushed to use TikTok.

As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.

Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.

We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.

If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.

Apple has been continuously introducing new features to improve user privacy and give users more control by reducing the data collection of Ad Networks

A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.

For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.

Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.