Scaling Support

Communicating price increases as transparently as possible is essential to making sure your customers stay loyal to your brand.

Strategies for reducing costs by up to 80% through increasing call deflection rate and managing high call volume by deflecting to self service, chat, chatbots

The fees for using outsourcing can add up pretty quick! Check out our overview of the main fees you are likely to encounter without getting caught by surprise.

As a small player yourself, you should seek to align yourself with a provider as nimble as you are.

In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.

Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.

In this article, we cover when it does and doesn't make sense for small businesses to outsource customer support.

Learn how thousands of businesses use an outsource customer service platform to automate their customer support and improve customer retention.

Get 6 shipment delay apology letter templates when the weather isn't cooperating.

For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.

Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

Almost every major social platform, from Snapchat to TikTok, now lets you set up a storefront on their app. Use these strategies to optimize checkout.

eCommerce shoppers spent $27 billion on products they first discovered on social media. Learn how to sell your products on social media to drive revenue.

Meta—the rebranded company that owns Facebook, Instagram, and WhatsApp—is betting that the future of commerce lies in social messaging.

Although the cost of an ad on TikTok is expensive some brands insist that the right ad on TikTok sees higher conversion than on any other platform.

If approached correctly, comments can help you get more exposure on your posts, build tighter relationships with customers, and discover insights.

Product tagging on Instagram is a more direct way for consumers to share your content and increase the likelihood of conversion.