Scaling Support

We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.

If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.

Apple has been continuously introducing new features to improve user privacy and give users more control by reducing the data collection of Ad Networks

A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.

For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.

Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.

Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season

Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...

Small businesses with < 25 employees will receive one free month of customer support with Chatdesk Teams, our on-demand support platform

A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.

Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

A talk by Dennis Owen, Group Manager Social Media for Cathay Pacific Airways, on crisis management using social media applicable to any organization.