Scaling Support

With TikTok becoming a core part of people’s purchasing journey, producing a creative and effective hashtag campaign can expose your brand to a wider audience.

Shopify Markets is a new feature that can provide the platform’s sellers access to an abundance of international opportunities. Here’s what you need to know.

TikTok, the trending video platform with over 1 billion users, lets brands host virtual events through its TikTok LIVE feature.

Learn best practices for responding to your comments on Instagram.

Learn how your e-commerce store can deliver great customer service.

Mastering social media is a craft - especially when it comes to responding to comments. Get best practices in here.

Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.

Dropshipping lets you freely experiment with your business, but you could also lose control over other aspects. Here, you'll learn about its pros and cons.

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

Built for CX Leaders, learn how to make your VoC program a sustainable success.

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

Comprehensive breakdown of the best Contact Center Solutions including pricing comparisons, advanced features of different software for various business needs

The fees for using outsourcing can add up pretty quick! Check out our overview of the main fees you are likely to encounter without getting caught by surprise.

Customer Service Team Excellence starts with answering these 5 important questions.

We sat down with Kriti Kapoor, former Head of Social Customer Care at Microsoft, to get her advice on how brands can enhance their Voice of the Customer program

In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.

Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.