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A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
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Trends & Insights
Everything You Need to Know About Social Media Shopping, From Product Tagging to TikTok Storefronts
eCommerce shoppers spent $27 billion on products they first discovered on social media. Learn how to sell your products on social media to drive revenue.
One-click E-Commerce Solutions For Your Manufacturing, Product Design & Customer Service Operations in 2022
3 popular integrations you need to streamline your e-commerce business and free up time to focus on business essentials and future growth.
TikTok Takeover: How Brands Are Using the Platform to Convert Customers
TikTok is one of the most compelling new marketing strategies, and e-commerce companies have rushed to use TikTok.
The Future of Mobile and Social Customer Service: Part 1
There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.
Greeting Card Brands Can Hop on These Digital Trends to Drive Massive Sales in 2022
Many greeting card companies are pivoting their products into something entirely new. Here's what brands can do to not miss out on the future of greeting cards.
5 Takeaways for Empathy in Customer Experience
Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”
Why Apple Business Chat will be Important for Your Customer Experience
This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.
How Brands Can Increase Revenue by 62% Using Snapchat for Business
Snapchat's savvy use of augmented reality (AR) helps brands drive sales and reduce return rates. Here are some strategies to utilize Snapchat's AR function.
The Season of Giving: Creative Ways to Gift to Customers
Giving Christmas gifts strengthens a company's relationships with its clients. Here are some best practices for easier corporate gifting this holiday season.
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
Part 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing Expansion
Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.
How Subscription Companies Can Reduce Customer Churn
Nearly 40% of customers cancel their new year subscriptions after 90 days. For subscription brands to succeed, effectively managing this customer churn is key.
Holiday Sell-Outs: The Metrics Brands Should Review After the Holidays
For e-commerce brands, the end of the holiday season means analyzing their year-end marketing efforts. To do this, they need to know which metrics to analyze.
3 Tips for effective “Whole Company Support”
One topic that resonated with our group was Whole Company Support — how to empower your entire company to provide the best possible customer experience.
Generate hype for your launch like “Supreme” with the new Instagram Drops feature
Instagram is cashing in on the product drop model through its new feature, Drops. Here are some strategies to help brands utilize it effectively.
Takeaways from the Customer Service Experience conference
Key takeaways from the Customer Service Experience conference. The increase in self service channels such as FAQs has made agents even more important.
Why Growing E-Commerce Brands Should Use Boutique Outsourcers
As a small player yourself, you should seek to align yourself with a provider as nimble as you are.
How to Outsource Customer Service in 2022 (In Just 5 Steps)
Learn how thousands of businesses use an outsource customer service platform to automate their customer support and improve customer retention.
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