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Scaling Support
A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
Popular Resources
How to Outsource Customer Service in 2022
Learn how thousands of businesses use an outsourced customer service platform to automate their customer support and improve customer retention
9 Refund Email Templates
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
TikTok Case Studies
Best practices and examples from brands that are successful on TikTok
24 Customer Support Templates
Respond faster to your customers with 24 free, customizable templates
Responding to COVID Shipping Delays
We'll show you responses you can use for COVID-19 Shipping delays
Pros and Cons of Chatbots
Only 34% of respondents stated they would like to use chatbots
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Trends & Insights
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
The Formula: Amy Elisa Jackson, VP of Global Marketing at PATTERN Beauty
Dive into the conversation with Chatdesk as we sit down with marketing executive Amy Elisa Jackson to hear her story and experiences as a marketing leader.
How Chatdesk Created Brandscript Tech Using Transformer Models to Ensure Perfectly On-Brand Customer Service
Chatdesk combines human agents with Natural Language Processing (NLP) to deliver fast and personalized customer service
8 Examples of the Best Customer Service on Social Media
Providing an excellent customer experience on social media will provide significant results for your brand.
71% of Brands Are Failing at Customer Service on Social Media —Here’s How You Can Stand Out
Practical tools to prepare for the future of customer service on social media.
6 Ways Durable Socks Brand Darn Tough Vermont Achieves a 95%+ CSAT Score
Darn Tough Vermont used Chatdesk to achieve 95%+ CSAT with US based agents and personalized support.
OLAPLEX Supports Italian, French, and Spanish Customers With Chatdesk Experts - Achieving 87% ROI
Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods
The Only Social Media Support Guide You’ll Need for Customer Service
Not only is social media a great way to connect with potential and current customers, but it's also an invaluable tool for providing customer care.
Creating a Social Customer Care Strategy that Drives Sales
Learn how to create a customer care strategy on social media that helps you easily drive sales.
9 Refund Email Templates Every Customer Service Team Needs On Standby
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
6 Shipment Delay Apology Letters Due to Weather
Get 6 shipment delay apology letter templates when the weather isn't cooperating.
How Customer Service Teams Respond to COVID-19 Shipping Delays & Response Templates
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.
5 Cool Ways Ecommerce Brands Are Using QR Codes for Advertising and Customer Service
The use of QR codes skyrocketed due to the COVID-19 pandemic. Brands should know that these QR codes can be tools to boost their marketing and customer service.
How to Choose the Best CRM Software for Your Business
How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships
Top Shopify Customer Support Apps for Customer Service Teams
Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.
#Engage 2016 pt 1 — Social customer care
Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post
Tips on How to Make a Good Video for TikTok
Although the cost of an ad on TikTok is expensive some brands insist that the right ad on TikTok sees higher conversion than on any other platform.
Why You Don’t Need to Offer Free Returns
Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.
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