Scaling Support

Learn how to make your customers keep coming back for more with these seven customer retention marketing strategies and examples.

Get 6 shipment delay apology letter templates when the weather isn't cooperating.

Want to learn how to increase customer lifetime value? Here is a list of seven strategies you can use today to grow your LTV per customer.

Learn how to use the Erlang model to calculate how many customer service agents you need.

Maximize your ecommerce sales by using our proven abandon cart email templates. Learn how to recover lost sales and increase customer retention.

Discover what a customer engagement platform is and the best tools on the market right now that can help you improve your overall customer experience.

Learn the similarities and differences between Klayvio vs Attentive, and learn how to use them to supercharge your customer experience.

Don't know how to respond to negative reviews? Here are seven negative review response examples and templates you can use to win back customers.

Looking to learn how to lower customer acquisition costs this year? Here are 10 ways to reduce CAC and great sustainable growth in 2023.

Looking for an outsourced live chat service? In this article, we'll go over everything you need to know about outsourcing your live chat support tickets.

Looking to super-charge your customer service team? Here are 10 customer service apps designed to help streamline your CS team.

Not sure how to write an apology letter to a customer? In this article, we'll give you all the email templates you need for writing apology letters.

Providing great customer service creates a healthy brand and produces loyal customers. Here are 13 ways to consistently provide good customer service.

Looking for guidance on how to approach your SaaS customer service strategy? In this article, we'll explain everything you need to know.

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

Can't decide if you should go with Gorgias vs Kustomer? In this article, we'll put them to the test and show you how to maximize your CS efforts with Chatdesk.

Looking for a Help Scout alternative to help you run a smooth customer service operation? Here are 10 alternatives to Help Scout you should check out!

The outsourcing call center costs can add up pretty quick! Check out our overview of pricing options when you decide to go with an outsourced call center.