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A blog by Chatdesk about customer experience & care, messaging apps, social media and AI
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
How to Outsource Customer Service in 2022
Learn how thousands of businesses use an outsourced customer service platform to automate their customer support and improve customer retention
9 Refund Email Templates
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
TikTok Case Studies
Best practices and examples from brands that are successful on TikTok
24 Customer Support Templates
Respond faster to your customers with 24 free, customizable templates
Responding to COVID Shipping Delays
We'll show you responses you can use for COVID-19 Shipping delays
Pros and Cons of Chatbots
Only 34% of respondents stated they would like to use chatbots
Customer Feedback Analysis
Trends & Insights
Creating a Hashtag for a TikTok Fashion Brand Campaign For 6+ Billion Views
With TikTok becoming a core part of people’s purchasing journey, producing a creative and effective hashtag campaign can expose your brand to a wider audience.
How the Shopify Markets Program Can Unlock 27% More Customers for Brands
Shopify Markets is a new feature that can provide the platform’s sellers access to an abundance of international opportunities. Here’s what you need to know.
What is TikTok LIVE and Why Brands are Missing Out on this Big Opportunity
TikTok, the trending video platform with over 1 billion users, lets brands host virtual events through its TikTok LIVE feature.
How to Respond to Comments on Instagram: What You Should and Shouldn't Do
Learn best practices for responding to your comments on Instagram.
13 Best Practices in Customer Service for E-Commerce Stores
Learn how your e-commerce store can deliver great customer service.
A guide for how brands can respond to positive and negative comments on social media
Mastering social media is a craft - especially when it comes to responding to comments. Get best practices in here.
Top customer support apps for customer service that Shopify e-commerce brands need to try
Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.
Experimentation vs. Quality Control: Pros and Cons of Dropshipping
Dropshipping lets you freely experiment with your business, but you could also lose control over other aspects. Here, you'll learn about its pros and cons.
How Dyne CEO Christopher Bevans Uses Technology To Engage the Voice of the Customer
Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...
Creating a Voice of the Customer (VoC) Program Best Practices from Top CX Leaders
Built for CX Leaders, learn how to make your VoC program a sustainable success.
How to Choose the Best CRM Software for Your Business
How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships
Best Call Center Software for Small Businesses' Contact Center
Comprehensive breakdown of the best Contact Center Solutions including pricing comparisons, advanced features of different software for various business needs
The True Cost of Call Center Outsourcing
The fees for using outsourcing can add up pretty quick! Check out our overview of the main fees you are likely to encounter without getting caught by surprise.
5 Questions To Ask Before Starting A Customer Service Team
Customer Service Team Excellence starts with answering these 5 important questions.
3 Takeaways from Microsoft's former Head of Social Customer Care, Kriti Kapoor
We sat down with Kriti Kapoor, former Head of Social Customer Care at Microsoft, to get her advice on how brands can enhance their Voice of the Customer program
Evaluate In-house vs Outsourcing Customer Support Pros and Cons
In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.
Weighing In-house vs Outsourcing Customer Service Pros & Cons
Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.
5 Live Chat Software for E-commerce Shopify Stores & Small Businesses
An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.
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