How Brands Can Keep Up With Fast-Moving Retail Trends
The retail industry is flooded with new digital trends. Here are a few of the major online shopping trends from the past year.
How a Fintech Scaled Customer Support While Guaranteeing Data Privacy and Security
Financial technology provider HMBradley turned to Chatdesk Teams to improve customer satisfaction, drive signups, and grow deposits.
How to Reduce Negative Feedback on your Facebook, Instagram, or TikTok Page
When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.
Tips to Reduce Cost of Shipping for eCommerce Brands
Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.
CX Tools to Turn the Holiday Rush into Revenue
To manage their customer interactions, brands are investing in customer experience technology.
[Webinar] Happy Hour to Help You Avoid the Ecommerce Holiday Hangover
Brands and retailers of all sizes are challenged to meet customers where they are and adapt to the new way of serving customers.
4 Essential Rules for SMS Customer Support
Your customers prefer getting support via text message. Here are some best practices to help them, including how to handle the images they send
TikTok Takeover: How Brands Are Using the Platform to Convert Customers
TikTok is one of the most compelling new marketing strategies, and e-commerce companies have rushed to use TikTok.
How Customer Service Teams Can Avoid Staffing Challenges Ahead of the Holidays
As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.
How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams
Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.
GPT-3 Examples - Using OpenAI's API for Analyzing Customer Feedback
We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.
7 Best Practices for Customer Service Training and Quality Assurance
If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.
What's the impact of the iOS 14.5 Update on Advertisers and Marketers?
Apple has been continuously introducing new features to improve user privacy and give users more control by reducing the data collection of Ad Networks
Part 3/3: Many Voices — 3 Takeaways for a Customer Support Leader To Enhance your Voice of the Customer Program
A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.
Part 1/3: Many Voices — Customers Discuss Why Understanding Customer Needs is the Gold Standard
Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.
Meet the Chatdesk Experts
Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.
How Customer Service Teams Respond to COVID-19 Shipping Delays
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.