Part 3/3: Many Voices — 3 Takeaways for a Customer Support Leader To Enhance your Voice of the Customer Program
A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.
Part 1/3: Many Voices — Customers Discuss Why Understanding Customer Needs is the Gold Standard
Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.
Meet the Chatdesk Experts
Chatdesk provides you with Superfans of your brand that know and love your brand to help you better serve your customers.
7 Best Practices for Customer Service Training and Quality Assurance
If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.
How Customer Service Teams Respond to COVID-19 Shipping Delays
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.
4 Best Practices to Reduce Ecommerce Returns and Exchanges
Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.
Preparing Your Support Team for the Holidays
Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season
Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service
Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...
Why Chatdesk is providing free customer service to small businesses
Small businesses with < 25 employees will receive one free month of customer support with Chatdesk Teams, our on-demand support platform
Part 3 of 5: Digital Customer Service Champions — Brands Leading the Way
A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.
How to find the Voice of the Customer (VoC) to enhance your business
Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.
3 Myths Around Effective Customer Support on Social Media and Mobile
Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.
Why Apple Business Chat will be Important for Your Customer Experience
This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.
How Are Your Customers Feeling About Coronavirus / COVID-19?
Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...
Call Deflection: Reduce Inbound Call Volume By 10% through Chat and Self-service channels
Strategies for reducing costs by up to 80% through increasing call deflection rate and managing high call volume by deflecting to self service, chat, chatbots
5 Takeaways for Empathy in Customer Experience
Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”
Summary of Twitter’s Customer Service Report
Our takeaways from the Twitter report of Customer Service on their platform. Customers’ service Tweets are increasing faster than companies can respond.