Privacy Policy

Our Privacy Policy ("Privacy Policy") describes how we collect, use and safeguard the information you provide to us.

For purposes of this Agreement, "Service" refers to the Company's service which can be accessed via our websites at and The terms "we," "us," and "our" refer to the Company. "You" refers to you, as a user of Service. By accepting our Privacy Policy, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy (collectively "you").

Information we collect

We collect "Personal Information" and "Non-Personal Information." Personal Information includes your email and name, which you submit to us through the site. It may also include account identifiers for social networking services such as Facebook and Twitter as well as your phone number from messaging services such as WhatsApp and SMS. Non-Personal Information includes anonymous usage data, referring/exit pages and URLs, platform types, the number of clicks.

You are not required to submit any Personal Information to use the Service. In order to improve the quality of the Service, we track information provided to us by our software application or us by your browser. For example, the type of browser you use, the type of device you use, the website you came from, the time and date of access. We an anonymous unique identifier which is included in cookies or small text files. The cookies are are sent from our server to a user's browser. The cookies are stored on user's computer. The Company may use cookies to collect the following information, including, but not limited to:

Email marketing applications, Google analytics, applicant tracking system The Company may use both session and persistent cookies; Session cookies expire when you close your browser and persistent cookies remain on your computer until you delete them

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the "settings," "help" "tools" or "edit" functionality). Many browsers are set to accept cookies until you change your settings.

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit

We may use Google Analytics for Display Advertising, which helps us learn more about and send information to previous site visitors, without identifying those individual visitors to us. You can opt-out of Google Analytics for Display Advertising by going to the Google Ads Preferences Manager; or by following the instructions on

How we use information we collect

We do not sell or share your Personal Information with third parties without your consent. However, we may share Personal Information with vendors who perform services for the Company, such as our email communication server.

We use your Personal Information to communicate with you. For example, we may use your Personal Information to get your feedback, inform you about promotional offers or contact you in response to questions.

We may share your Personal Information to comply with requests by governmental authorities or law enforcement where we have a legal obligation to disclose the information.

We use Non-Personal Information to customize your experience and improve the Service. We also aggregate Non-Personal Information to analyze trends and usage patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information. We reserve the right to use and disclose such Non-Personal Information to our advertisers, partners, and other third parties at our discretion.

In the event we undergo a business transaction such as acquisition by another company, merger, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy. The acquirer of our assets may continue to process your Personal Information as described in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices.

If European (General Data Protection Regulation) or California (California Consumer Privacy Act) data protection law applies and we act as a controller, our lawful basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the specific context in which we collect or use it.

We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person.
For example, when we:

  • Use information to create and manage an account, we need it in order to provide relevant services.
  • Gather usage data and analyze it to improve our Services, we do so based on our legitimate interest in safeguarding and improving our Services.

Information security

We implement security measures to protect your information from unauthorized access. Your account is protected by your account password. We urge you to to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We protect your information from security breaches by implementing encryption, firewalls and secure socket layer technology. However, this does not guarantee that your information will not be disclosed, accessed, altered or destroyed by breach of such secure software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Transparency and choice

You have the right at any time to prevent us from contacting you for marketing purposes. When we send you a promotional communication, you can opt out of further promotional communications by following the instructions to unsubscribe. Notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails such as periodic updates to our Privacy Policy.

Device and Usage Information: If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.

Closing Your Account: If you wish to close your account, you may email us at to close your account.

Complaints: We are committed to resolving valid complaints about your privacy and our collection or use of your personal data. For questions or complaints regarding our data use practices or Privacy Policy, please contact us at

Data retention

Chatdesk will retain Customer Data in accordance with a Customer’s instructions (including to perform any applicable terms in the Customer Agreement and through Customer’s use of Services functionality) and as required by applicable law.

Chatdesk may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy (such as to provide the Services, including any optional features you use, and to provide customer support). This may include keeping your Other Information after you have deactivated your account for the period of time needed for Chatdesk to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

Deletion of data

You can request deletion of your data by emailing

Links to other websites and applications

We may provide links to or integration with other websites or applications. We are not responsible for the privacy practices of those websites or the information they contain. When you use the Service on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application.

Our Service includes interfaces that allow you to connect with social networking sites (each a "SNS"). If you connect to a SNS through our Service you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by removing the SNS within your account settings.

Changes to our Privacy Policy

The Company reserves the right to change this policy at any time. We will notify you of major changes to our Privacy Policy by placing a prominent notice on our site or by sending a notice to the primary email address specified in your account. Major changes will go into effect 30 days after the notification. Minor changes will take effect immediately.

Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

This Privacy Policy was last updated on Dec 29, 2022.