Information we collect
We collect "Personal Information" and "Non-Personal Information." Personal Information includes your email and name, which you submit to us through the site. It may also include account identifiers for social networking services such as Facebook and Twitter as well as your phone number from messaging services such as WhatsApp and SMS. Non-Personal Information includes anonymous usage data, referring/exit pages and URLs, platform types, the number of clicks.
Email marketing applications, Google analytics, applicant tracking system The Company may use both session and persistent cookies; Session cookies expire when you close your browser and persistent cookies remain on your computer until you delete them
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the "settings," "help" "tools" or "edit" functionality). Many browsers are set to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.
We may use Google Analytics for Display Advertising, which helps us learn more about and send information to previous site visitors, without identifying those individual visitors to us. You can opt-out of Google Analytics for Display Advertising by going to the Google Ads Preferences Manager; or by following the instructions on https://tools.google.com/dlpage/gaoptout/
How we use information we collect
We do not sell or share your Personal Information with third parties without your consent. However, we may share Personal Information with vendors who perform services for the Company, such as our email communication server.
We use your Personal Information to communicate with you. For example, we may use your Personal Information to get your feedback, inform you about promotional offers or contact you in response to questions.
We may share your Personal Information to comply with requests by governmental authorities or law enforcement where we have a legal obligation to disclose the information.
We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person.
For example, when we:
We implement security measures to protect your information from unauthorized access. Your account is protected by your account password. We urge you to to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We protect your information from security breaches by implementing encryption, firewalls and secure socket layer technology. However, this does not guarantee that your information will not be disclosed, accessed, altered or destroyed by breach of such secure software. By using our Service, you acknowledge that you understand and agree to assume these risks.
Transparency and choice
Device and Usage Information: If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browser.
Closing Your Account: If you wish to close your account, you may email us at email@example.com to close your account.
Chatdesk will retain Customer Data in accordance with a Customer’s instructions (including to perform any applicable terms in the Customer Agreement and through Customer’s use of Services functionality) and as required by applicable law.
Deletion of data
You can request deletion of your data by emailing firstname.lastname@example.org
Links to other websites and applications
Our Service includes interfaces that allow you to connect with social networking sites (each a "SNS"). If you connect to a SNS through our Service you authorise us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Notice. You can revoke our access to the information you provide in this way at any time by removing the SNS within your account settings.