Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice
It can be hard to scale our chat, email and phone teams as fast as we would like. Chatdesk combined with Zendesk allowed us to improve our customer experience while we were experiencing record high call volumes. At times when our wait time for customer service exceeded one hour, Chatdesk was able to handle hundreds of calls via SMS. This allowed customers that opted into SMS to get someone on the phone in minutes versus waiting over an hour
Director of IT
Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue by driving conversion on pre-sales, and we are able to provide a best in class service across our channels
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