Scale with 24/7 personalized support from Superfans

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Pay-per-ticket solved on social, email, and SMS

The most scalable way to boost sales and support. Get just the coverage you need with our on-demand plan — and let our CX experts solve your tickets for you.

How many support tickets do you have each month?

X / month

X00 tickets resolved per month

  • Social, email, and SMS support
  • Up to 24/7 coverage from real humans
  • Unlimited, one-click integrations
  • 80% decrease in average response time
  • 90% + CSAT scores
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Add full-time experts along with on-demand support

For brands that need expert support for live chat, quicker SLAs, and complex or custom processes. With our dedicated plan, you set a specific schedule for your assigned experts.

    How many full-time experts do you need?

    X / month

    X00 full-time experts

    • Social, email, chat, and SMS support
    • Full-time, dedicated CX experts
    • Accelerated SLAs
    • Custom workflows
    • Discounted per-resolution rate
    • Unlimited, one-click integrations

    Included with all plans. Always free.

    Unlimited integrations

    Connect your helpdesk and all your support channels with one-click integrations — no dev support needed.

    Setup and training

    Sit back and relax. We provide all the training and resources your Experts need, starting with a Standard Response Guide.

    Launch support

    When your go-live date arrives, we make sure everything goes smoothly and your Experts are responding right on brand.

    Scale higher, faster with more solutions.

    Proactive for social

    Social engagement

    Get more likes, replies, follows, and sales with organic comments on social.

    Plans starting at

    $900 / month

    • 600 confirmed engagements (likes, replies, or follows)
    • Outreach on TikTok, YouTube, Reddit, X (Twitter), and Threads
    • Custom campaigns and messages
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    Proactive for email

    1:1 retention messages

    Retain, upsell, and win back customers with 1:1 emails, SMS, and DMs.

    Plans starting at

    $1,000 / month

    • 400 personalized conversations
    • Outreach on email, SMS, and DMs
    • Custom campaigns and messages
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    "Chatdesk specializes in social media sales and support. Our experts are ready to answer customer questions on Facebook, Instagram, TikTok, and YouTube."

    Rachel Thaw
    Operations Manager, Andie Swim

    Smarter call deflection

    Plans starting at

    $99 / month

    Reduce call volume and shift callers to self-serve and messaging channels.

    • Free setup
    • Call deflection
    • Call reduction dashboard

    Upper-level plans also include:

    • SMS support
    • Advanced or custom reporting
    • Custom integrations

    Automatic customer insights

    Plans starting at

    $0 / month

    Instantly aggregate and analyze customer feedback from all your channels — in one place.

    • Comprehensive insights with highlights
    • Unlimited dashboard users
    • Drill down and CSV capabilities

    Upper-level plans also include:

    • Custom tags and filters
    • Comprehensive search tools
    • Export to data warehouses

    Turn tickets and comments into conversions.

    Want to lower response times, boost CSAT scores, and improve conversion and retention rates? Let’s do it.

    Book a demo

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