Chatdesk provides a consistent presence on our customer service tickets, which helps us keep ticket numbers manageable so that our internal team can focus more on the complex cases and spend time forward thinking. Chatdesk has mastered brand voice in the places we need it most
Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.
Director of Customer Experience
Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.
Customer Experience Lead
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