If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see

We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID

Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business