FREE PILOT
$0
First 100 tickets or 2 weeks (whichever comes first)
$0 setup fee for social support (Facebook, Instagram, Twitter, TikTok)
100% on-brand, personalized support
Flexible Coverage Hours
Complimentary Standard Response Guide
Complimentary Voice of Customer Analysis
Launch Support from our Client Success Team
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STARTER
$99 / month
For social media moderation and driving conversions
Includes everything in FREE PILOT PLAN
40 ticket resolutions per month
Comes out to $2.50 per ticket
Based on tickets solved, not responses (Each ticket can have more than 1 response)
Can purchase add-on packages at $124 per 50 tickets
Support channels include: Instagram, Facebook, Twitter, TikTok
Month to month billing with 30-day cancellation
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MOST POPULAR
$450 / month
For resolving your ticket backlog
Includes everything in STARTER PLAN
200 ticket resolutions per month
Get a 10% volume discount
Comes out to $2.25 per ticket
Can purchase add-on packages at $124 per 50 tickets
Manage advanced tickets - e.g. returns, order status, cancellations, and more.
Support channels include: Email, Instagram, Facebook, Twitter, TikTok
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DEDICATED
$3,900 / month
For companies with high ticket volumes who need dedicated support
Includes everything in all other plans
2,000 ticket resolutions per month
Get a 22% volume discount
Comes out to $1.95 per ticket
Support from dedicated full time agent(s)
Support channels include: Live Chat, Email, Instagram, Facebook, Twitter, TikTok
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