Scale with 24/7 personalized support from Superfans
Book a demoPay-per-ticket solved on social, email, and SMS
The most scalable way to boost sales and support. Get just the coverage you need with our on-demand plan — and let our CX experts solve your tickets for you.
X / month
X00 tickets resolved per month
- Social, email, and SMS support
- Up to 24/7 coverage from real humans
- Unlimited, one-click integrations
- 80% decrease in average response time
- 90% + CSAT scores
Add full-time experts along with on-demand support
For brands that need expert support for live chat, quicker SLAs, and complex or custom processes. With our dedicated plan, you set a specific schedule for your assigned experts.
X / month
X00 full-time experts
- Social, email, chat, and SMS support
- Full-time, dedicated CX experts
- Accelerated SLAs
- Custom workflows
- Discounted per-resolution rate
- Unlimited, one-click integrations
Included with all plans. Always free.
Unlimited integrations
Connect your helpdesk and all your support channels with one-click integrations — no dev support needed.
Setup and training
Sit back and relax. We provide all the training and resources your Experts need, starting with a Standard Response Guide.
Launch support
When your go-live date arrives, we make sure everything goes smoothly and your Experts are responding right on brand.
Scale higher, faster with more solutions.
Explore additional ways to maximize the ROI of every interaction.
Engage buyers 1:1 for up to 400% ROI
Drive awareness and conversions with personalized, proactive engagement on TikTok and YouTube. Win back customers and upsell existing ones with 1:1 emails, SMS, and DMs.
$500 / month
Plans include:
- 200+ personalized engagements
- Outreach on social, email, and SMS
- Custom campaigns and messages
- Conversion tracking
Smarter call deflection
$99 / month
Reduce call volume and shift callers to self-serve and messaging channels.
- Free setup
- Call deflection
- Call reduction dashboard
Upper-level plans also include:
- SMS support
- Advanced or custom reporting
- Custom integrations
Automatic customer insights
$0 / month
Instantly aggregate and analyze customer feedback from all your channels — in one place.
- Comprehensive insights with highlights
- Unlimited dashboard users
- Drill down and CSV capabilities
Upper-level plans also include:
- Custom tags and filters
- Comprehensive search tools
- Export to data warehouses
Turn tickets and comments into conversions.
Want to lower response times, boost CSAT scores, and improve conversion and retention rates? Let’s do it.
Book a demoYou might be wondering...
Yes! As your ticket volume goes up, the price per ticket goes down, making it even more cost-effective. To learn more, schedule a demo with our sales team.
We understand that customer demand shifts with the seasons. You can easily flex your coverage up or down to keep pace with sales spikes and off seasons. Just let your Client Success Manager know in advance.
There is no onboarding fee for integrating with your existing social and help desk channels. To integrate with order systems like Shopify and Magento, there is a $99 setup fee.