Customer stories

Meet some of the amazing brands using Chatdesk

Customer experience leaders use our software to increase customer happiness, grow sales, and scale on demand.

“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”

Rachel Thaw

Operations Manager

“Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!”

Susan Campbell

Director of Customer Experience
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CONSUMER ELECTRONICS

“Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.”

Kevin Nester

Director of Customer Experience

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“Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business.”

Erin Garrity

Director of Customer Service
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BEAUTY

“We want to be able to engage with customers even when they're on the go. Chatdesk Shift has given us the ability keep the conversation going and engage with our customers wherever they are.”

Bridgette Clare

Customer Experience Team Manager
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FOOD & BEVERAGES

“Before Chatdesk Trends, I had challenges understanding real time drivers and customer impact. Chatdesk provides a lens in which to view customer driven issues along with customers emotional impact.”

Enoch Owen

Director of Customer Care
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Apparel & Fashion

CONSUMER GOODS & SUBSCRIPTION

“Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk Shift, we are improving our experience, and saving on operational costs.”

Hernan Giraldo

VP of Customer Experience Ops

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“We receive a lot of calls during our peak season e.g. new product launch or promotion. Chatdesk Shift allows our customers to get access to our return portal right away or connect via chat if that is more comfortable for them. We've been able to respond to our customers more quickly, and this helps us to increase customer happiness.”

Cristi Silva

Customer Experience Manager
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Apparel & Fashion

“Chatdesk Shift was able to reduce the high volume of lengthy phone calls, which were an inefficient use of time for our team.”

Rachel Scoffield

Head of Customer Experience
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PRINTING & Stationery

“Chatdesk Shift helps us reduce our call volume and increase the usage of our mobile app by shifting calls over to the app. We were able to get up and running very quickly without any development, just minor settings changes.”
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Krista Smith

Concierge Center Manager
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BeAUTY

FOOD & BEVERAGES

“Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk Teams, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.”

Katherine Dobbs

Customer Experience Lead

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See the difference for yourself.

We'll show you how Chatdesk can supercharge your customer support team, helping them drive more revenue, achieve greater efficiency and customer satisfaction.

110 Wall St, New York, NY 10005
info@chatdesk.com
+1 (929) 248-4090

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