Analyzing customer feedback about COVID using Chatdesk
Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?
How a CX leader gets customer insights fast with Chatdesk
I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams. - Jorge Pimentel CX Manager, The Grommet
Announcing our official partnership with Delighted NPS and CSAT surveys
Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback
If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see
Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment and keeping a close eye on customer reception and response.
Chatdesk Trends makes it easy to analyze feedback about our products. We use the tool to understand how our clients feel about our service. We can easily see the sentiment in different areas like tech, products and cancellations
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