Solve support tickets faster and drive conversions
Reduce call volume and increase customer satisfaction
Automatic tagging of customer feedback across all channels
Get insights for
driving self service
Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business
Try Chatdesk for free
Request a demo
Watch a demo
No more manual tagging and reporting.
Get all your customer feedback in one place.
Social media messages
and comments on Ads
Product reviews, Amazon reviews, App Store reviews
NPS / CSAT Surveys
Get granular insights
Top reasons for contact
Top reasons for returns and cancellation
Website / App bugs
Top promoters and detractors
Drive business impact
Reduce contact volume
Improve self service
Increase website conversion
Increase repeat sales
Powerful reporting for executives
Benchmarking trends over time
Impact for our customers
Increase in conversion from website changes
Reduction in customer contacts
Hours saved per year from previous manual tagging & reporting
Launch in minutes
No dev work or pre-work needed.
Accurate & granular
90%+ average tagging accuracy across 70+ tags
Custom tags and filters that are specific to your business (e.g. product defects)
Filter feedback by date, channel, product, sentiment.
Search across all your messages and tickets.
Export data to CSV or your data warehouse.
For teams with basic reporting needs
1,000 tickets per month included
Drill down and export to CSV
Unlimited Trends dashboard users
Advanced - Starting at
$900 per month
For fast growing companies who need customized reporting
40,000 tickets per month included
Custom tags and dashboard filters
Search across all customer feedback
For large companies with a high volume of tickets
Export to data warehouse (e.g. Looker)
Chatdesk works with all your existing systems...
Built-in integration with 50+ apps
Why Chatdesk is better...
Granular Tags and Sentiment from every customer message
Get all your feedback in one place. Works across all channels and 60+ languages
Real time reports, drill down and search capabilities
Manual tagging & reporting
Manual tagging is inconsistent across agents
Missing insights from social, reviews and surveys
Too high level and only weekly or monthly reports
Chatdesk Trends allows us to see all our client feedback all in one place. They are a partner in getting our buying team the data that is most critical for them to make informed decisions.
Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business
Director of Customer Service
Chatdesk Trends supports our voice of the customer efforts, by making it fast and easy for us to identify and quantify customer trends.
Director of Customer Insights
Ready to see more of Chatdesk?
Schedule a personalized demo with our team.
We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
902 Broadway, New York, NY 10010
+1 (929) 248-4090
© Chatdesk Inc.