Analyzing customer feedback about COVID using Chatdesk
Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?
How a CX leader gets customer insights fast with Chatdesk
I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams. - Jorge Pimentel CX Manager, The Grommet
Announcing our official partnership with Delighted NPS and CSAT surveys
Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback