Get insights for driving self service
Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
No more manual tagging and reporting.
Get all your customer feedback in one place.
Chatdesk Trends delivers Automatic Tagging of customer feedback across email, chat, social, reviews, surveys (e.g. product feedback, sentiment) by using machine learning
Impact for our customers
Increase in conversion from website changes
Reduction in customer contacts
Hours saved per year from previous manual tagging & reporting
Launch in minutes
Launch in minutes. No dev work or pre-work needed.
Accurate & granular
90%+ average tagging accuracy across 70+ tags
Custom tags and filters that are specific to your business (e.g. product defects)
Filter feedback by date, channel, product, sentiment.
Search across all your messages and tickets.
Export data to CSV or your data warehouse.
For teams with basic reporting needs
Up to 2,000 monthly tickets
Unlimited Trends dashboard users
$450 / month
For fast growing companies who need customized reporting
Up to 10,000 monthly tickets
Custom tags and dashboard filters
For large companies with a high volume of tickets
Export to data warehouse (e.g. Looker)
Chatdesk works with all your existing systems...
Built-in integration with 50+ apps
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.
It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!
Get started with a free trial
Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.