Analyzing customer feedback about COVID using Chatdesk
Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?
How a CX leader gets customer insights fast with Chatdesk
I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams. - Jorge Pimentel CX Manager, The Grommet
Announcing our official partnership with Delighted NPS and CSAT surveys
Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback
Chatdesk Trends is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.
Customer Support Director
Chatdesk Trends makes it easy to analyze feedback about our products. We use the tool to understand how our clients feel about our service. We can easily see the sentiment in different areas like tech, products and cancellations
Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment and keeping a close eye on customer reception and response.
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