Trends

Save time on reporting
and get fast insights for driving self service

Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business

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Get all your customer feedback in one place

Sentiment analysis across email, chat, social, surveys, etc

Save 1,000+ hours annually on tagging and reporting
‍
Launch in minutes with no dev work needed

Trusted by hundreds of amazing brands

Impact for our customers

10%+

Increase in conversion from website changes

15%+

Reduction in customer contacts

1,000+

Hours saved per year from previous manual tagging & reporting

No more manual tagging and reporting.
Get all your customer feedback in one place.

Easily analyze

Chat

Social media messages
and comments on Ads

Product reviews, Amazon reviews, App Store reviews

NPS / CSAT Surveys

Get granular insights

Top reasons for contact

Product defects

Shipping issues

Top reasons for returns and cancellation

Website / App bugs

Top promoters and detractors

Drive business impact

Reduce contact volume

Improve self service

Increase website conversion

Product merchandising

Increase repeat sales

Powerful reporting for executives

Benchmarking trends over time

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Launch in minutes

No dev work or pre-work needed.
Free trial

Accurate & granular

90%+ average tagging accuracy across 70+ tags

Custom tags and filters that are specific to your business (e.g. product defects)

Easy analysis

Filter feedback by date, channel, product, sentiment.
‍
Search across all your messages and tickets.
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Export data to CSV or your data warehouse.

Free

$0

Get Free Dashboard

1,000 tickets per month included

Drill down and export to CSV

Unlimited Trends dashboard users

Advanced - Starting at

$900 per month

For fast growing companies who need customized reporting

40,000 tickets per month included

Custom tags and dashboard filters

Search across all customer feedback

Enterprise

Contact sales

For large companies with a high volume of tickets

Custom volume

Export to data warehouse (e.g. Looker)

API access

Analyzing customer feedback about COVID using Chatdesk

Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?

Learn more

How a CX leader gets customer insights fast with Chatdesk

I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams.
- Jorge Pimentel
CX Manager, The Grommet

Watch webinar

Announcing our official partnership with Delighted NPS and CSAT surveys

Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback

Learn more

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more

Why Chatdesk is better...

Chatdesk Trends

No effort

Granular Tags and Sentiment from every customer message

Get all your feedback in one place. Works across all channels and 60+ languages

Real time reports, drill down and search capabilities

Manual tagging & reporting

Time consuming

Manual tagging is inconsistent across agents

Missing insights from social, reviews and surveys

Too high level and only weekly or monthly reports

Get Free Dashboard

If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see

Vijay J

Marketing

Kabo

Chatdesk Trends is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.

Chris Beach

Customer Support Director

Just Thrive

Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business