Trends

Get insights for driving self service

Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business
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No more manual tagging and reporting.
Get all your customer feedback in one place.

Easily analyze

Email
Chat
Social media messages
and comments on Ads
Product reviews, Amazon reviews, App Store reviews
NPS / CSAT Surveys

Get granular insights

Top reasons for contact
Product defects
Shipping issues
Top reasons for returns and cancellation
Website / App bugs
Top promoters and detractors

Drive business impact

Reduce contact volume
Improve self service
Increase website conversion
Product merchandising
Increase repeat sales
Powerful reporting for executives
Benchmarking trends over time

Impact for our customers

10%+
Increase in conversion from website changes
15%+
Reduction in customer contacts
1,000+
Hours saved per year from previous manual tagging & reporting

Launch in minutes

No dev work or pre-work needed.
Free trial

Accurate & granular

90%+ average tagging accuracy across 70+ tags

Custom tags and filters that are specific to your business (e.g. product defects)

Easy analysis

Filter feedback by date, channel, product, sentiment.

Search across all your messages and tickets.

Export data to CSV or your data warehouse.

Free

$0

For teams with basic reporting needs
1,000 tickets per month included
Drill down and export to CSV
Unlimited Trends dashboard users

Advanced - Starting at

$900 per month

For fast growing companies who need customized reporting
40,000 tickets per month included
Custom tags and dashboard filters
Search across all customer feedback

Enterprise

Contact sales

For large companies with a high volume of tickets
Custom volume
Export to data warehouse (e.g. Looker)
API access

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Why Chatdesk is better...

Chatdesk Trends

No effort
Granular Tags and Sentiment from every customer message
Get all your feedback in one place. Works across all channels and 60+ languages
Real time reports, drill down and search capabilities

Manual tagging & reporting

Time consuming
Manual tagging is inconsistent across agents
Missing insights from social, reviews and surveys
Too high level and only weekly or monthly reports
Chatdesk Trends allows us to see all our client feedback all in one place. They are a partner in getting our buying team the data that is most critical for them to make informed decisions.
Shari Staine
Product Manager
DAILYLOOK
Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business
Erin Garrity
Director of Customer Service
PROSE
Chatdesk Trends supports our voice of the customer efforts, by making it fast and easy for us to identify and quantify customer trends.
Alex Gross
Director of Customer Insights
BARK

Get started with a free trial

Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.
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