Trends

Get insights for driving self service

Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business

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No more manual tagging and reporting.
Get all your customer feedback in one place.

Easily analyze

Chat

Social media messages
and comments on Ads

Product reviews, Amazon reviews, App Store reviews

NSP / CSAT Surveys

Get granular insights

Top reasons for contact

Product defects

Shipping issues

Top reasons for returns and cancellation

Website / App bugs

Top promoters and detractors

Drive business impact

Reduce contact volume

Improve self service

Increase website conversion

Product merchandising

Increase repeat sales

Powerful reporting for executives

Benchmarking trends over time

Impact for our customers

10%+

Increase in conversion from website changes

15%+

Reduction in customer contacts

1,000+

Hours saved per year from previous manual tagging & reporting

Launch in minutes

Launch in minutes. No dev work or pre-work needed. Free trial

Accurate & granular

90%+ average tagging accuracy across 70+ tags

Custom tags and filters that are specific to your business (e.g. product defects)

Easy analysis

Filter feedback by date, channel, product, sentiment.
‍
Search across all your messages and tickets.
‍
Export data to CSV or your data warehouse.

Free

$0

For teams with basic reporting needs
‍

1,000 tagged tickets per month included

Drill down and export to CSV

Unlimited Trends dashboard users

Advanced - Starting at

$900 per month

For fast growing companies who need customized reporting

40,000 tagged tickets per month included

Custom tags and dashboard filters

Search across all customer feedback

Enterprise

Contact sales

For large companies with a high volume of tickets

Custom volume

Export to data warehouse (e.g. Looker)

API access

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Why Chatdesk is better...

Chatdesk Trends

No effort

Granular Tags and Sentiment from every customer message

Get all your feedback in one place. Works across all channels and 60+ languages

Real time reports, drill down and search capabilities

Manual tagging & reporting

Time consuming

Manual tagging is inconsistent across agents

Missing insights from social, reviews and surveys

Too high level and only weekly or monthly reports

Chatdesk Trends allows us to see all our client feedback all in one place. They are a partner in getting our buying team the data that is most critical for them to make informed decisions.

Shari Staine

Product Manager

DAILYLOOK

Chatdesk Trends supports our voice of the customer efforts, by making it fast and easy for us to identify and quantify customer trends.

Alex Gross

Director of Customer Insights

BARK

Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business