Save time on reporting
and get fast insights for driving self service

Use Automatic Tagging to quickly analyze customer feedback and identify opportunities for your business
Get all your customer feedback in one place
Sentiment analysis across email, chat, social, surveys, etc
Save 1,000+ hours annually on tagging and reporting

Launch in minutes with no dev work needed

Trusted by hundreds of amazing brands

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Impact for our customers

Increase in conversion from website changes
Reduction in customer contacts
Hours saved per year from previous manual tagging & reporting

No more manual tagging and reporting.
Get all your customer feedback in one place.

Easily analyze

Social media messages
and comments on Ads
Product reviews, Amazon reviews, App Store reviews
NPS / CSAT Surveys

Get granular insights

Top reasons for contact
Product defects
Shipping issues
Top reasons for returns and cancellation
Website / App bugs
Top promoters and detractors

Drive business impact

Reduce contact volume
Improve self service
Increase website conversion
Product merchandising
Increase repeat sales
Powerful reporting for executives
Benchmarking trends over time
Schedule a Demo Now

Launch in minutes

No dev work or pre-work needed.
Free trial

Accurate & granular

90%+ average tagging accuracy across 70+ tags

Custom tags and filters that are specific to your business (e.g. product defects)

Easy analysis

Filter feedback by date, channel, product, sentiment.

Search across all your messages and tickets.

Export data to CSV or your data warehouse.
1,000 tickets per month included
Drill down and export to CSV
Unlimited Trends dashboard users

Advanced - Starting at

$900 per month

For fast growing companies who need customized reporting
40,000 tickets per month included
Custom tags and dashboard filters
Search across all customer feedback


Contact sales

For large companies with a high volume of tickets
Custom volume
Export to data warehouse (e.g. Looker)
API access
Analyzing customer feedback about COVID using Chatdesk
Companies are looking at their customer data to understand the changing needs of their customers and how to best position themselves for the changes ahead. How can brands stand out from the crowd when over 20% of the U.S. population is locked down?
Learn more
How a CX leader gets customer insights fast with Chatdesk
I save time on reporting by using the dashboard to analyze surveys alongside email and social. With Trends, I can easily identify actions for cross-functional teams.
- Jorge Pimentel
CX Manager, The Grommet
Watch webinar
Announcing our official partnership with Delighted NPS and CSAT surveys
Delighted has partnered with Chatdesk to make it easy to analyze Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) alongside all your other customer feedback
Learn more

Supercharge your existing apps with a single click.

Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more

Why Chatdesk is better...

Chatdesk Trends

No effort
Granular Tags and Sentiment from every customer message
Get all your feedback in one place. Works across all channels and 60+ languages
Real time reports, drill down and search capabilities

Manual tagging & reporting

Time consuming
Manual tagging is inconsistent across agents
Missing insights from social, reviews and surveys
Too high level and only weekly or monthly reports
If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see
Vijay J
Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business
Erin Garrity
Director of Customer Service
Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment and keeping a close eye on customer reception and response.
Marie Estep
Senior Manager

See the difference for yourself.

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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