Trends

Get customer insights from every channel, automatically

Chatdesk instantly aggregates and analyzes customer feedback from all of your channels - giving you the most comprehensive insights, with way less effort.

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Comprehensive customer insights from all your channels on one dashboard

Save 1,000+ hours annually on tagging and reporting

Launch in minutes with no dev work needed

Providing customer analysis for hundreds of leading brands

"With Chatdesk, we have been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our questions with extreme care and attention."

Alice Warren

Senior Director of CX

Giving our clients better insights and bigger results

10%+

Increase in conversion from website changes

15%+

Reduction in customer contacts

1,000+

Hours saved per year from previous manual tagging & reporting

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Say goodbye to manual tagging and reporting. And hello to instant insights

Analyze every channel

Chat

Social media messages
and ad comments

NPS / CSAT Surveys

Amazon, App Store, and product reviews

Filter feedback by date, channel, product, sentiment and custom tags

Understand your customer

Top reasons for contact

Product defects

Shipping issues

Returns and cancellations

Website and app bugs

Top promoters and detractors

Benchmarking trends over time

Optimize your experience

Reduce contact volume

Improve self service

Increase website conversion and repeat sales

Optimize product merchandising

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How it works

All your feedback, from every channel - all in one place.

Cobbling together fragmented feedback from email, chat, social, surveys, reviews and more is a time-intensive and imperfect process. With Chatdesk, all your feedback will be automatically aggregated into one place, making it easy to spot trends and find new opportunities for growth.

The most accurate tagging - done automatically.

Stop tagging manually and allow us to do it for you. Chatdesk has 90%+ average tagging accuracy across 70+ tags including your own custom tags and filters. #easy.

Find exactly what you need and export it in a flash

Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.

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"Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment."

Marie Estep

Head of CX, BarkEats

Supercharge your existing apps with a single click.

An official partner to the best in the business. Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.

Secure, private, and always compliant.

SOC 2 Compliant

Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.

Automatic Redaction

With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.

The most comprehensive customer insights - delivered automatically

Chatdesk Trends

Analyze sentiment from every customer message in one place

Zero effort or manual tagging

Works across all channels and 60+ languages

Get real time reports, automatically

Manual tagging & reporting

Incomplete, fragmented insights from social, reviews, and surveys

Time consuming, tedious work

Inconsistent tagging across agents

Labor intensive, monthly reports

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We get great feedback too.

Chatdesk Trends is such an easy way to categorize, display, and report our Voice of the Customer. Not only is this great for Customer support but for Marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.

Chris Beach

Customer Support Director

Just Thrive

If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see

Vijay J

Marketing

Kabo

Chatdesk Trends makes our reporting much faster and easier. The Chatdesk team was also very helpful in customizing the dashboard to meet the unique needs of our business

Erin Garrity

Director of Customer Service

PROSE

See the difference for yourself.

We'll show you how Chatdesk can automatically bring all your customer feedback together into one place, and empower you with the most comprehensive insights possible.

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33 Irving Pl, New York, NY 10003
info@chatdesk.com
+1 (929) 248-4090

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