Solving millions of tickets for hundreds of leading e-commerce brands

Factor meals chatdesk customer logoKidBox Chatdesk Customer logoMented Cosmetics chatdesk customer logoTen Thousand Chatdesk customer logoWhistle Chatdesk customer logo
"It was difficult for our team to respond 24/7 on social media but so important for sales. Within hours, Chatdesk was responding to messages and making Andie women happy!"
Rachel Thaw
Operations Manager

Real time, real human, and unbelievably efficient service

Support from Superfans

We find passionate followers of your brand, and train them to perfectly respond with your brand’s voice and policies from day one. We’ll even handle their hiring and scheduling. Learn more

Powered by Machine Learning

Our ML analyzes your previous support messages to create an ever-evolving, on brand knowledge base. Tickets get cleared faster and more successfully, all with less work from your team.
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Happier Customers, Higher Conversions...

90+
NPS for Chatdesk teams
15%+
Increase in conversion on Facebook & Instagram ads
$1-3
Saved per ticket with Chatdesk

... All starting at $99 a month.

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Instantly supercharge your support.

24/7 coverage
Average response time under 30 min
Engagement on Facebook, Instagram, DMs, social ads, Twitter and TikTok
Moderation of spam and negative comments
Automatic ticket prioritization and tagging
Full management of all Superfan hiring, training and scheduling
Consistent brand voice on every channel

Handle every ticket without lifting a finger.

Presale FAQs + product questions
Order status
Returns + exchanges
Promo codes
Cancellations + refunds
Address + order changes
Login issues + technical troubleshooting
Get started — it's free

How it works

"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."
Sophie Bakalar
Co-Founder
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Get the highest standard of support - with the lowest cost and effort.

Chatdesk

On brand and personalized from real US based Superfans
One click onboarding
Only pay per ticket, no upfront costs.

Chatbot

Impersonal and robotic
Continual creation and refreshing of scripts, flows, and FAQs
High engineering and development costs

Outsourcing

Inconsistent and off brand
Months of training for each new agent
High monthly agent rates
Get started — it's free

Secure, private, and always compliant.

SOC 2 Compliant

Our SOC 2 compliant software means everything we do meets (and exceeds) industry security standards.

Automatic Redaction

With Google DLP all customer information is instantly redacted. So everyone stays safe and secure - automatically.
"With Chatdesk, we've been able to ensure that social comments are addressed quickly and the prospects and customers receive the answers they need."
Katherine Dobbs
Customer Experience Lead
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Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue by driving conversion on pre-sales, and we are able to provide a best in class service across our channels
Chandra Cooks
Marketing Director
Mented Cosmetics
Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.
Kevin Nester
Director of Customer Experience
Whistle
Our Chatdesk Experts have been helpful in providing support to our Unbound customers during after hours and weekends. We've been really impressed at the quality of their work and how they match our brand voice perfectly.
Shazi Lyle
Customer Experience Manager
Unbound

See the difference for yourself.

We’ll show you how Chatdesk can turn your tickets into increased sales and customer satisfaction.
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