Teams

Solve more support tickets and respond faster during after hours

Increase customer happiness, solve repetitive tickets and drive conversion on Facebook and Instagram Ads with personalized customer support
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“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”
Rachel Thaw
Operations Manager

Respond to all your social and Ad comments
Quickly solve your mountain of email tickets
Get 24/7 coverage, happier customers and more conversions

Chatdesk Teams helps you scale your customer care efficiently with personalized support from high quality agents who are superfans of your brand.
The superfans work alongside your support team and free up your time.

Chatdesk solves

Pre-sale FAQs
Product questions and availability
Engagement on Facebook, Instagram & Social Ads
Driving conversions
Protecting brand reputation by moderating spam & negative comments
Order status
Returns
Promo codes
Cancellations
Defects / damages
Address / order changes
Login issues and technical troubleshooting
After hours coverage
Faster response times
Ticket prioritization and tagging
Hiring, training & scheduling superfans of your brand
Ensuring consistent brand voice across your channels

Impact for our customers

70%+
Reduction in response times
90+
NPS for your Chatdesk team
10%+
Increase in conversion on Facebook & Instagram Ads
$1-3
Saved per ticket handled by your Chatdesk team

How it works

1
Add your channels. Our platform learns from your historical tickets by using machine learning.
2
Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.
3
Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Launch in days

No dev work or training needed.

Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing starting at

$50
per month
2 week free trial. No hourly rates or long term contracts

Compare plans

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Why Chatdesk is better

Your Chatdesk Experts

Personalized responses from superfans of your brand
Experts can start responding to customers in 1 day. No pre-work needed
Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control
Pay per ticket solved. No upfront costs

Chatbot

Robotic, impersonal responses to customers
You have to setup scripts, flows, FAQ responses and keep them up to date
When your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes
Monthly fees or upfront costs for engineering work

Outsourcing

Inconsistent quality
Months of training needed for each new support agent
Rigid schedules with weeks of advance planning needed
Hourly or monthly agent rates and upfront costs
Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.
Kevin Nester
Director of Customer Experience
Whistle
It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!
Rachel Thaw
Operations Manager
Andie Swim
Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.
Katherine Dobbs
Customer Experience Lead
Factor

Get started with a free trial

Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.
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