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Social Media Monitoring, Email & Chat Support
Clear your ticket backlog and transform social comments into conversions
Call Deflection
Reduce call volume and shift callers to self-service and messaging
Voice of Customer Analysis
Real time insights from all your channels on one platform
Integrations
Chatdesk connects to all your favorite tools
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Social media, email, and chat support from Superfans

We find passionate followers of your brand, and train them to respond with your brand’s voice and policies from day one. We’ll even handle their hiring and scheduling.

See How it Works

I am a professionally trained barista who is looking forward to helping you fall in love with my favorite drinks!

Taylor B.

Powered by

machine learning
Our machine learning analyzes your previous support messages to create an ever-evolving, on-brand knowledge base. Tickets get cleared faster and more successfully, all with less work from your team.

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How it works
Connect every channel in 1 click
Instantly integrate with all your platforms including Facebook, Instagram, Twitter, TikTok, and your existing help desk–all with zero dev work or training needed.
We speak your brand voice, automatically
Our machine learning analyzes your previous tickets to create an on brand knowledge base. We then hire, schedule, and train real-life US-based Superfans of your brand to provide 24/7 support in your brand voice.
Watch your sales and satisfaction grow
Our dashboard provides real-time reporting of ​​CSAT and revenue generated by our team, as well as actionable consumer insights on site conversions, products, and more.

See How it Works

"Chatdesk has given us a conversion boost of over 10%. It was a one-click setup and then instantly we had the Chatdesk Experts providing support responses that were highly accurate"
Wes Blundy
Founder & CEO

Instantly supercharge your support

24/7 coverage
Average response time under 90 minutes
Engagement on Facebook, Instagram, DMs, social ads, Twitter, and TikTok
Moderation of spam and negative comments
Automatic ticket prioritization and tagging
Full management of all Superfan hiring, training, and scheduling
Consistent brand voice on every channel

Handle every ticket without lifting a finger

Presale FAQs + product questions
Order status
Returns + exchanges
Promo codes
Cancellations + refunds
Address + order changes
Login issues + technical troubleshooting
Get the highest standard of support
- with the lowest cost and effort
On-brand and personalized support from real US-based Superfans
One-click onboarding
Only pay per ticket, no upfront costs

Chatbot

Impersonal and robotic
Continual creation and refreshing of scripts, flows, and FAQs
High engineering and development costs

Outsourcing

Inconsistent and off brand
Months of training for each new agent
Training costs. High monthly agent rates

Happier Customers,
Higher Conversions...

90+
NPS for Chatdesk teams
15%+
Increase in conversion on
Facebook & Instagram ads

All starting at

$99 per month
Only pay per ticket.
No upfront costs and no hourly rates.
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Secure, private, and always compliant

SOC 2 Compliant
Our SOC 2 compliant software means everything we do meets – and exceeds industry security standards.
Automatic Redaction
With Google DLP all customer information is instantly redacted, so everyone stays safe and secure - automatically.
"Amazing customer service is a pillar of our brand and Chatdesk enabled us to quickly provide tailored responses and maintain our unique voice."
Sophie Bakalar
Co-Founder
Read Case Study

See the difference for yourself

We’ll show you how Chatdesk can turn your tickets into increased sales and customer satisfaction.
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