Respond faster to your customers on Facebook, Instagram, Chat and Emailduring after hours

Solve your ticket backlog
Moderate your comments on Facebook and Instagram
Drive conversion on your Social Ads, Chat and Email

Launch in minutes with no dev work or training ramp up

Trusted by hundreds of amazing brands

Factor meals chatdesk customer logoKidBox Chatdesk Customer logoMented Cosmetics chatdesk customer logoTen Thousand Chatdesk customer logoWhistle Chatdesk customer logo
“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”
Rachel Thaw
Operations Manager

Scale efficiently and turn service into sales


Your Superfans are existing customers and fans of your brand
Personalized responses that perfectly match your brand voice from day one
Chatdesk handles all hiring, training and scheduling of your Superfans

Innovative technology

Tickets get solved and prioritized by Chatdesk to free up your team
Learns from your previous responses using Machine Learning
Free dashboard for tracking revenue, CSAT, NPS and insights from customer feedback
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Low pricing starting at

per month
Free trial

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Impact for our customers

NPS for your Chatdesk team
Increase in conversion on Facebook & Instagram Ads
Saved per ticket handled by your Chatdesk team

Chatdesk solves

Pre-sale FAQs
Product questions and availability
Engagement on Facebook, Instagram & Social Ads
Driving conversions
Protecting brand reputation by moderating spam & negative comments
Order status
Promo codes
Defects / damages
Address / order changes
Login issues and technical troubleshooting
After hours coverage
Faster response times
Ticket prioritization and tagging
Hiring, training & scheduling superfans of your brand
Ensuring consistent brand voice across your channels
Start Your Free Trial
2 week free trial. No credit card needed

How it works


Connect your channels

  • Only 1 click to setup. No dev work or pre work needed
  • Our platform learns from your historical tickets by using machine learning
  • Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale questions, order status, returns / exchanges)

Handpick your team

  • Select your team members from local Chatdesk Experts, who are Superfans of your brand. Many Experts are your existing customers and they're excited to help others.
  • From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.
  • Chatdesk handles the hiring, training and scheduling of your Experts so you get 24 / 7 coverage

Get fast and personalized responses

  • Customer messages get routed to your Chatdesk team to solve. Responses are personalized for each customer.
  • All messages and responses flow through your existing help desk
  • Track escalated tickets in Slack or directly in your help desk

Free dashboard included

  • Track CSAT / NPS and Revenue generated by your Chatdesk team in real time
  • Customer feedback is automatically tagged and categorized using machine learning
  • Save time on reporting with real time insights for driving website conversion, product defects, etc
Chatdesk pays for itself
"Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue MoM by driving conversion on pre-sales, and we are able to provide a best in class service across our channels"
- Chandra Cooks, Marketing Director, Mented Cosmetics
Read Case Study
How Chatdesk perfectly matches your brand voice
Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice
- Sophie Bakalar
Co-Founder of Fable Pets
Read Case Study
How we find local Superfans of your brand
Chatdesk provides you with people that know and love your brand to help you better serve your customers. Here’s a closer look at who makes up our team of Experts, how we find our people, how we match them with the right company...
Learn more

Why Chatdesk is better

Your Chatdesk Experts

Personalized responses from superfans of your brand
Experts can start responding to customers in 1 day. No pre-work needed
Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control
Pay per ticket solved. No upfront costs


Robotic, impersonal responses to customers
You have to setup scripts, flows, FAQ responses and keep them up to date
When your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes
Monthly fees or upfront costs for engineering work


Inconsistent quality
Months of training needed for each new support agent
Rigid schedules with weeks of advance planning needed
Hourly or monthly agent rates and upfront costs
Start Your Free Trial
2 week free trial. No credit card needed

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
Our CX team at Thinx has significantly benefited from onboarding Chatdesk last year. At first, we used the Shift tool to automate some of our common phone requests like returns and forward calls to chat. We then most recently onboarded Chatdesk Teams and Trends for social support. With Chatdesk answering DMs, mentions, and posts, we have finally offered our customers 24-7 support and help on our social channels and allowed us to maintain our brand voice. With trends, we have also been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our concerns and questions with extreme care and attention. The team, in general, is incredibly efficient and responsive to any issues or questions we flag. I really could not imagine a better team to support us!
Alice Warren
Senior Director of CX
Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice
Sophie Bakalar
Our Chatdesk Experts have been helpful in providing support to our Unbound customers during after hours and weekends. We've been really impressed at the quality of their work and how they match our brand voice perfectly.
Shazi Lyle
Customer Experience Manager

See the difference for yourself.

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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