Teams

Respond faster during after hours

Increase customer happiness, manage repetitive tickets and drive conversion on Facebook and Instagram Ads with personalized customer support
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Never miss another comment or email
Solve your staffing challenges and free up your time
Get 24/7 coverage, happier customers and more conversions

Chatdesk Teams helps you scale your support team efficiently with personalized support from high quality agents who are superfans of your brand

Impact for our customers

70%+
Reduction in response times
90+
NPS for your Chatdesk team
10%+
Increase in conversion on Facebook & Instagram Ads
$1-3
Saved per ticket handled by your Chatdesk team

How it works

1
Add your channels. Our platform learns from your historical tickets by using machine learning.
2
Select your team members from US based Chatdesk Experts, who are super fans of your brand. Many Experts are your existing customers and they're excited to help others.
3
Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

Launch in days

No dev work or training needed.

Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Flexible pricing starting at

$50
/month
Only pay for tickets you need. No hourly rates or long term contracts.

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Why Chatdesk is better

Your Chatdesk Experts

Personalized responses from super fans of your brand
Experts can start responding to customers in 1 day. No pre-work needed
Pay per ticket solved. No upfront costs
Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

Chatbot

Robotic, impersonal responses to customers
Launching a very basic chatbot is quick but a sophisticated one can take months of development
Monthly fees or upfront costs for engineering work
You need help from a developer to make changes

Outsourcing

Inconsistent quality
Months of training needed for each new support agent
Hourly or monthly agent rates and upfront costs
Rigid schedules with weeks of advance planning needed
It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!
Rachel Thaw
Operations Manager
Andie Swim
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
BARK
Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.
Katherine Dobbs
Customer Experience Lead
Factor

Get started with a free trial

Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.
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