Teams

Solve more support tickets and respond faster during after hours

Increase customer happiness, solve repetitive tickets and drive conversion on Facebook and Instagram Ads with personalized customer support

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Respond to all your social and Ad comments
Quickly solve your mountain of email tickets
Get 24/7 coverage, happier customers and more conversions

Chatdesk Teams helps you scale your customer care efficiently with personalized support from high quality agents who are superfans of your brand.
The superfans work alongside your support team and free up your time.

Chatdesk solves

Pre-sale FAQs

Product questions and availability

Engagement on Facebook, Instagram & Social Ads

Driving conversions

Protecting brand reputation by moderating spam & negative comments

Order status

Returns

Promo codes

Cancellations

Defects / damages

Address / order changes

After hours coverage

Faster response times

Ticket prioritization and tagging

Hiring, training & scheduling superfans of your brand

Ensuring consistent brand voice across your channels

Impact for our customers

70%+

Reduction in response times

90+

NPS for your Chatdesk team

10%+

Increase in conversion on Facebook & Instagram Ads

$1-3

Saved per ticket handled by your Chatdesk team

How it works

Add your channels. Our platform learns from your historical tickets by using machine learning.

Select your team members from US based Chatdesk Experts, who are superfans of your brand. Many Experts are your existing customers and they're excited to help others.

Customer messages get routed to your Experts to solve. Responses are personalized for each customer.

“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”

Rachel Thaw

Operations Manager

Launch in days

No dev work or training needed.
‍
Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale customers, returns).

High quality and personalized

From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.

Low pricing starting at

$50

per month

2 week free trial. No hourly rates or long term contracts

Compare plans

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Why Chatdesk is better

Your Chatdesk Experts

Personalized responses from superfans of your brand

Experts can start responding to customers in 1 day. No pre-work needed

Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

Pay per ticket solved. No upfront costs

Chatbot

Robotic, impersonal responses to customers

You have to setup scripts, flows, FAQ responses and keep them up to date

When your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes

Monthly fees or upfront costs for engineering work

Outsourcing

Inconsistent quality

Months of training needed for each new support agent

Rigid schedules with weeks of advance planning needed

Hourly or monthly agent rates and upfront costs

It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!

Rachel Thaw

Operations Manager

Andie Swim

Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.