Teams

Respond faster to your customers on Facebook, Instagram, Chat and Emailduring after hours

Solve your ticket backlog

Moderate your comments on Facebook and Instagram

Drive conversion on your Social Ads, Chat and Email
‍
Launch in minutes with no dev work or training ramp up

A new way to deliver personalized customer service, drive sales, reduce costs and delight your customers.

It's not a chatbot.
It's not outsourcing.

It's better, faster and cheaper. Seriously.

Trusted by hundreds of amazing brands

“It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!”

Rachel Thaw

Operations Manager

Scale efficiently and turn service into sales

Superfans

Your Superfans are existing customers and fans of your brand

Personalized responses that perfectly match your brand voice from day one

Chatdesk handles all hiring, training and scheduling of your Superfans

Innovative technology

Tickets get solved and prioritized by Chatdesk to free up your team

Learns from your previous responses using Machine Learning

Free dashboard for tracking revenue, CSAT, NPS and insights from customer feedback

Schedule a Demo Now

Low pricing starting at

$99

per month

Free trial

Compare plans

Impact for our customers

90+

NPS for your Chatdesk team

15%+

Increase in conversion on Facebook & Instagram Ads

$1-3

Saved per ticket handled by your Chatdesk team

Chatdesk solves

Pre-sale FAQs

Product questions and availability

Engagement on Facebook, Instagram & Social Ads

Driving conversions

Protecting brand reputation by moderating spam & negative comments

Order status

Returns

Promo codes

Cancellations

Defects / damages

Address / order changes

After hours coverage

Faster response times

Ticket prioritization and tagging

Hiring, training & scheduling superfans of your brand

Ensuring consistent brand voice across your channels

Start Your Free Trial

2 week free trial. No credit card needed

How it works

Connect your channels

Only 1 click to setup. No dev work or pre work needed
Our platform learns from your historical tickets by using machine learning
Easily customize the types of tickets you want your Chatdesk Team to work on (e.g. FAQs, pre-sale questions, order status, returns / exchanges)

Handpick your team

Select your team members from local Chatdesk Experts, who are Superfans of your brand. Many Experts are your existing customers and they're excited to help others.
From day one, Chatdesk Experts perfectly match your brand voice. Our software helps them use your exact style and tone.
Chatdesk handles the hiring, training and scheduling of your Experts so you get 24 / 7 coverage

Get fast and personalized responses

Customer messages get routed to your Chatdesk team to solve. Responses are personalized for each customer.
All messages and responses flow through your existing help desk
Track escalated tickets in Slack or directly in your help desk

Free dashboard included

Track CSAT / NPS and Revenue generated by your Chatdesk team in real time
Customer feedback is automatically tagged and categorized using machine learning
Save time on reporting with real time insights for driving website conversion, product defects, etc

Schedule a Demo Now

Chatdesk pays for itself

"Chatdesk has been a great partner for us. They’ve proven to help increase our organic revenue MoM by driving conversion on pre-sales, and we are able to provide a best in class service across our channels"
- Chandra Cooks, Marketing Director, Mented Cosmetics

Read Case Study

How Chatdesk perfectly matches your brand voice

Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice
- Sophie Bakalar
Co-Founder of Fable Pets

Read Case Study

How we find local Superfans of your brand

Chatdesk provides you with people that know and love your brand to help you better serve your customers. Here’s a closer look at who makes up our team of Experts, how we find our people, how we match them with the right company...

Learn more

Why Chatdesk is better

Your Chatdesk Experts

Personalized responses from superfans of your brand

Experts can start responding to customers in 1 day. No pre-work needed

Make changes at any time. Handpick your team, set their schedule and the types of tickets you want them to work on. You have full control

Pay per ticket solved. No upfront costs

Chatbot

Robotic, impersonal responses to customers

You have to setup scripts, flows, FAQ responses and keep them up to date

When your business changes, you have to update all of your content and retrain the bot and you may need help from a developer to make changes

Monthly fees or upfront costs for engineering work

Outsourcing

Inconsistent quality

Months of training needed for each new support agent

Rigid schedules with weeks of advance planning needed

Hourly or monthly agent rates and upfront costs

Start Your Free Trial

2 week free trial. No credit card needed

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more

Chatdesk Teams helps us achieve 90+ NPS and has significantly reduced our customer support costs.

Kevin Nester

Director of Customer Experience

Whistle

We have seen overall better support and a positive steady satisfaction rating. Our response times have also improved

Jorge Pimentel

Customer Experience Manager

The Grommet

Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.

Katherine Dobbs

Customer Experience Lead

Factor

Schedule a Demo Now

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.

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33 Irving Pl, New York, NY 10003
info@chatdesk.com
+1 (929) 248-4090

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