We're here to help

Are you a chatbot?

Is Chatdesk another outsourcing company?

Which industries does Chatdesk serve?

Do I need to replace my existing help desks to use Chatdesk?

How much does Chatdesk cost?

Will I be locked into an annual contract?

Are there onboarding fees?

Do you charge overtime fees for after-hours or weekend support?

Do you offer discounts if I resolve more tickets with you?

My sales fluctuate throughout the year. Is it easy to change my plan so I don't have more coverage than I need?

Who is a CX expert?

What’s the difference between “on-demand” and “dedicated” expert?

Where are my CX experts based?

Can I meet my CX experts?

Who are my CX experts?

Can I have regular meetings with my CX experts?

How many CX experts do I have?

How do you train your CX Experts?

I have customers worldwide, can I have Experts in different regions?

Is my company at the right stage for Chatdesk?

Is Chatdesk customer support for me?

How do I get started after signing up?

How is Chatdesk different from hiring internally or with an outsourced partner?

Is Chatdesk a Chatbot or are messages being answered by actual humans?

Which channels can I connect Chatdesk to?

What type of messages can be answered?

How do you train and educate Experts to answer messages on-brand?

How long does it take to set up my account and go live?

How does the pricing for personalized customer support with Chatdesk cost?

How do I communicate with my Chatdesk team to share feedback and updates?

What reports or analytics do you provide?

What are the service levels of my Chatdesk Experts?

If I update my products/policies, how will my Chatdesk Team know?

I only need help with presale comments across social media. How does the Chatdesk Team know which tickets to work on?