Grow your revenue with 1:1, proactive outreach on social, email, and SMS.
Clear your ticket backlog and transform social comments into conversions
Smarter Call Deflection
Reduce call volume and shift callers to self-service and messaging
Automatic Customer Insights
Real time insights from all your channels on one platform
Chatdesk connects to all your favorite tools
24 Free CX E-mail Templates
TikTok Ads Checklist for E-Commerce Marketers
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Are you a chatbot?
Is Chatdesk another outsourcing company?
Which industries does Chatdesk serve?
Do I need to replace my existing help desks to use Chatdesk?
How much does Chatdesk cost?
Will I be locked into an annual contract?
Are there onboarding fees?
Do you charge overtime fees for after-hours or weekend support?
Do you offer discounts if I resolve more tickets with you?
My sales fluctuate throughout the year. Is it easy to change my plan so I don't have more coverage than I need?
Who is a CX expert?
What’s the difference between “on-demand” and “dedicated” expert?
Where are my CX experts based?
Can I meet my CX experts?
Who are my CX experts?
Can I have regular meetings with my CX experts?
How many CX experts do I have?
How do you train your CX Experts?
I have customers worldwide, can I have Experts in different regions?
Customer Support with Chatdesk
Is my company at the right stage for Chatdesk?
Is Chatdesk customer support for me?
How do I get started after signing up?
How is Chatdesk different from hiring internally or with an outsourced partner?
Is Chatdesk a Chatbot or are messages being answered by actual humans?
Which channels can I connect Chatdesk to?
What type of messages can be answered?
How do you train and educate Experts to answer messages on-brand?
How long does it take to set up my account and go live?
How does the pricing for personalized customer support with Chatdesk cost?
How do I communicate with my Chatdesk team to share feedback and updates?
What reports or analytics do you provide?
What are the service levels of my Chatdesk Experts?
If I update my products/policies, how will my Chatdesk Team know?
I only need help with presale comments across social media. How does the Chatdesk Team know which tickets to work on?
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