Shift calls to self service

Reduce call volume and increase customer satisfaction by enabling callers to shift from phone to messaging
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Seamlessly shift calls to more efficient channels

When a customer calls your call center, Chatdesk Shift enables the customer to use Self Service (e.g. order status, returns) or speak with an agent via Chat, SMS, FB Messenger, WhatsApp

Impact for our customers

Call reduction
Customer satisfaction for text-based support
Savings for every call shifted due to increased agent efficiency

Launch in 1 day

No dev work or pre-work needed.

Easy analysis

Real time dashboard for tracking call reduction

Low pricing starting at

/ call shifted

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps
It’s really difficult to respond quickly 24/7 but so important for helping women convert on sales. It was amazing that we were able to engage our Chatdesk Experts so quickly! Within hours, our Experts were responding to messages and making Andie women happy!
Rachel Thaw
Operations Manager
Andie Swim
Factor is growing very quickly, which has meant an increase in the number of questions and comments we receive on Facebook and Instagram outside of business hours. Many of the comments are pre-sale questions and excellent conversion opportunities. With Chatdesk, we've been able to ensure that these comments are addressed quickly and the prospects and customers receive the answers they need.
Katherine Dobbs
Customer Experience Lead
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops

Get started with a free trial

Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.
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