Shift

Deflection of call volume to self service

Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve

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2 week free trial

No dev work needed

No credit card required
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Trusted by amazing brands

When a customer calls your call center
Increase your First Contact Resolution (FCR)
Reduce wait times, repeat calls, Average Handling Time (AHT) ...

Shift inbound calls to more efficient channels:

Web chat with Live Agents

SMS text messaging

Facebook Messenger

Apple Business Chat

Social Media

In-app chat

Guide customers to lower-cost self service channels:

Order status

Returns / Warranty

Cancellations

Mobile app

Chatbot / Virtual assistant

FAQs or knowledge base

Booking / scheduling

Schedule a Demo Now

Impact for our customers

10%+

Call deflection rate for reducing number of calls

90%+

Customer satisfaction for text based customer engagement and self help

$3-5

Savings for every call deflected from your IVR due to increased customer service agent efficiency

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems

Get omnichannel customer interactions and digital transformation for your contact center instantly

Easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, and the overall customer journey in the call center

Low pricing starting at

$99

per month

Free trial

Free analysis of customer needs and call deflection strategy

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Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.

Hernan Giraldo

VP of Customer Experience Ops

BARK

We receive a lot of calls during our peak season e.g. new product launch or promotion. Chatdesk Shift allows our customers to get access to our return portal right away or connect via chat if that is more comfortable for them. We've been able to respond to our customers more quickly, and this helps us to increase customer happiness.