Shift

Deflection of call volume to self service

Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve

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Reduce call volume by 10%+

Achieve 90%+ CSAT

Lower cost per call by up to 80%

Trusted by hundreds of amazing brands

When a customer calls your call center
Increase your First Contact Resolution (FCR) and call containment
Reduce call times, wait times, repeat calls, Average Handle Time (AHT) ...

Shift inbound calls to more efficient touchpoints:

Web chat with Live Agents

SMS text messaging

Facebook Messenger

Apple Business Chat

In-app chat

Social media

Routing calls to automation and self service options:

Order status

Returns / Warranty

Cancellations

Mobile app

Chatbot / Virtual assistant

FAQs or knowledge base

Visual Interactive Voice Response (Visual IVR)

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Impact for our customers

10%+

Call deflection rate for reducing number of calls

90%+

Customer satisfaction for text based customer engagement and digital self-service

$3-5

Savings for every call deflected from your traditional IVR experience due to increased customer service agent efficiency

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems with minor settings changes in IVR scripts

Get omni-channel experience and digital transformation for your contact center instantly

Instant impact and easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, callback rate and the overall customer journey in the call center

Instantly empower your voice IVR with alternative service channels for customer interaction. Deliver customer self-service with visual menus, knowledge management and visual interfaces or a visual IVR solution and get visual IVR benefits on day 1 from call deflection

Low pricing starting at

$99

per month

Free trial

Free analysis of customer needs and call deflection strategy

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Call deflection reduces costs by up to 80%

The average cost per call is $3 to $5 in the voice channel because agents can only talk to one customer at a time. The cost of self-service channels or a virtual agents from a mobile device is almost $0. The cost to resolve a ticket with web chat is around $1

Learn more

How BarkBox achieves 95%+ CSAT with Chatdesk

Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to the those channels.
- Hernan Giraldo
VP of Customer Experience

Download Case Study

How MiniLuxe increased self service with Chatdesk

We were able to get up and running very quickly without any development, just minor settings changes

- Krista Smith
Concierge Center Manager

Read Case Study

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more

The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day

Bobby Shomrony

Director of Customer Experience

Felix Gray

Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!

Susan Campbell

Director of Customer Experience

Vera Bradley

It can be hard to scale our chat, email and phone teams as fast as we would like. Chatdesk combined with Zendesk allowed us to improve our customer experience while we were experiencing record high call volumes. At times when our wait time for customer service exceeded one hour, Chatdesk was able to handle hundreds of calls via SMS. This allowed customers that opted into SMS to get someone on the phone in minutes versus waiting over an hour