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Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID
Pete Franco
Vice President of E-Commerce
Living Spaces
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
BARK
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Susan Campbell
Director of Customer Experience
Vera Bradley
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