Shift

Deflection of call volume to self service

Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve
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Reduce call volume by 10%+
Achieve 90%+ CSAT
Reduce cost per call by up to 80%

Trusted by hundreds of amazing brands

Felix Gray Chatdesk customer

When a customer calls your call center
Increase your First Contact Resolution (FCR)
Reduce wait times, repeat calls, Average Handling Time (AHT) ...

Shift inbound calls to more efficient channels:

Web chat with Live Agents
SMS text messaging
Facebook Messenger
WhatsApp
Apple Business Chat
Social Media
In-app chat

Guide customers to lower-cost self service channels:

Order status
Returns / Warranty
Cancellations
Mobile app
Chatbot / Virtual assistant
FAQs or knowledge base
Booking / scheduling
or
Schedule a Demo Now

Impact for our customers

10%+
Call deflection rate for reducing number of calls
90%+
Customer satisfaction for text based customer engagement and self help
$3-5
Savings for every call deflected from your IVR due to increased customer service agent efficiency

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems

Get omnichannel customer interactions and digital transformation for your contact center instantly

Easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, and the overall customer journey in the call center

Low pricing starting at

$99
per month

Free trial

Free analysis of customer needs and call deflection strategy

Compare plans
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Try for Free for 2 weeks. No credit card needed
Call deflection reduces costs by up to 80%
The average cost per call is $3 to $5 because agents can only talk to one customer at a time. The cost of self-service or a virtual assistant is almost $0. The cost to resolve a ticket with web chat is around $1
Learn more
How BarkBox achieves 95%+ CSAT with Chatdesk
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone to the those channels.
- Hernan Giraldo
VP of Customer Experience
Download Case Study
How MiniLuxe increased self service with Chatdesk
We were able to get up and running very quickly without any development, just minor settings changes

- Krista Smith
Concierge Center Manager
Read Case Study

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
BARK
Chatdesk Shift was able to reduce the high volume of lengthy phone calls, which were an inefficient use of time for our team.
Rachel Scoffield
Head of Customer Experience
Papier
The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day
Bobby Shomrony
Director of Customer Experience
Felix Gray

Schedule a Demo Now

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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