We used the Shift tool to automate some of our common phone requests like returns and forward calls to chat.
Senior Director of CX
We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID
Vice President of E-Commerce
The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day
Director of Customer Experience
See the difference for yourself.
We’ll show you how Chatdesk can dramatically decrease your calls and increase customer satisfaction.
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