Chatdesk Shift was able to reduce the high volume of lengthy phone calls, which were an inefficient use of time for our team.
Head of Customer Experience
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Director of Customer Experience
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
VP of Customer Experience Ops
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