Shift

Deflection of phone calls to self service

Reduce phone volume and increase customer satisfaction by enabling callers to shift from voice to messaging
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When a customer calls your center...

Seamlessly shift voice calls to more efficient channels:

Chat
SMS text messaging
Facebook Messenger
WhatsApp
Apple Business Chat

Guide customers to self service flows:

Order status
Returns
Cancellations
Mobile app / Chatbot
Booking / scheduling
or

Impact for our customers

10%+
Call deflection
90%+
Customer satisfaction for text-based support and self help
$3-5
Savings for every call shifted due to increased agent efficiency

Launch in 1 day

No dev work or pre-work needed.

Easy analysis

Real time dashboard for tracking call reduction.

Low pricing starting at

$50
per month

2 week free trial

Compare plans

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Susan Campbell
Director of Customer Experience
Vera Bradley
Chatdesk Shift was able to reduce the high volume of lengthy phone calls, which were an inefficient use of time for our team.
Rachel Scoffield
Head of Customer Experience
Papier
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
BARK

Get started with a free trial

Customer service leaders use our software to increase customer happiness, grow sales, and scale on demand.
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