Shift

Deflection of call volume to self service

Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve
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Reduce call volume by 10%+
Achieve 90%+ CSAT
Lower cost per call by up to 80%

Trusted by hundreds of amazing brands

Felix Gray Chatdesk customer

When a customer calls your call center
Increase your First Contact Resolution (FCR) and call containment
Reduce call times, wait times, repeat calls, Average Handle Time (AHT) ...

Shift inbound calls to more efficient touchpoints:

Web chat with Live Agents
SMS text messaging
Facebook Messenger
WhatsApp
Apple Business Chat
In-app chat
Social media

Routing calls to automation and self service options:

Order status
Returns / Warranty
Cancellations
Mobile app
Chatbot / Virtual assistant
FAQs or knowledge base
Visual Interactive Voice Response (Visual IVR)
or
Schedule a Demo Now

Impact for our customers

10%+
Call deflection rate for reducing number of calls
90%+
Customer satisfaction for text based customer engagement and digital self-service
$3-5
Savings for every call deflected from your traditional IVR experience due to increased customer service agent efficiency

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems with minor settings changes in IVR scripts

Get omni-channel experience and digital transformation for your contact center instantly

Instant impact and easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, callback rate and the overall customer journey in the call center

Instantly empower your voice IVR with alternative service channels for customer interaction. Deliver customer self-service with visual menus, knowledge management and visual interfaces or a visual IVR solution and get visual IVR benefits on day 1 from call deflection

Low pricing starting at

$99
per month

Free trial

Free analysis of customer needs and call deflection strategy

Compare plans
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Try for Free for 2 weeks. No credit card needed
Call deflection reduces costs by up to 80%
The average cost per call is $3 to $5 in the voice channel because agents can only talk to one customer at a time. The cost of self-service channels or a virtual agents from a mobile device is almost $0. The cost to resolve a ticket with web chat is around $1
Learn more
How BarkBox achieves 95%+ CSAT with Chatdesk
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to the those channels.
- Hernan Giraldo
VP of Customer Experience
Download Case Study
How MiniLuxe increased self service with Chatdesk
We were able to get up and running very quickly without any development, just minor settings changes

- Krista Smith
Concierge Center Manager
Read Case Study

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
BARK
We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID
Pete Franco
Vice President of E-Commerce
Living Spaces
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Susan Campbell
Director of Customer Experience
Vera Bradley

Schedule a Demo Now

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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