Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve
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Reduce call volume by 10%+
Achieve 90%+ CSAT
Lower cost per call by up to 80%
Trusted by hundreds of amazing brands
When a customer calls your call center Increase your First Contact Resolution (FCR) and call containment Reduce call times, wait times, repeat calls, Average Handle Time (AHT) ...
Shift inbound calls to more efficient touchpoints:
Web chat with Live Agents
SMS text messaging
Facebook Messenger
WhatsApp
Apple Business Chat
In-app chat
Social media
Routing calls to automation and self service options:
Customer satisfaction for text based customer engagement and digital self-service
$3-5
Savings for every call deflected from your traditional IVR experience due to increased customer service agent efficiency
Launch in 1 day
No dev work or pre-work needed for your customer care team
Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems with minor settings changes in IVR scripts
Get omni-channel experience and digital transformation for your contact center instantly
Instant impact and easy analysis
Real time dashboard for tracking number of inbound calls deflected, call deflection rate, callback rate and the overall customer journey in the call center
Instantly empower your voice IVR with alternative service channels for customer interaction. Deliver customer self-service with visual menus, knowledge management and visual interfaces or a visual IVR solution and get visual IVR benefits on day 1 from call deflection
Low pricing starting at
$99
per month
Free trial
Free analysis of customer needs and call deflection strategy
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Try for Free for 2 weeks. No credit card needed
Chatdesk works with all your existing systems...
Built-in integration with 50+ apps
Industry Standard Security and Privacy
SOC 2 Compliant
Chatdesk uses industry standard security practices
Automatic Redaction
All customer info is automatically redacted using Google DLP
Partner Integrations
Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day
Bobby Shomrony
Director of Customer Experience
Felix Gray
Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!
Susan Campbell
Director of Customer Experience
Vera Bradley
It can be hard to scale our chat, email and phone teams as fast as we would like. Chatdesk combined with Zendesk allowed us to improve our customer experience while we were experiencing record high call volumes. At times when our wait time for customer service exceeded one hour, Chatdesk was able to handle hundreds of calls via SMS. This allowed customers that opted into SMS to get someone on the phone in minutes versus waiting over an hour
Sean Conroy
Director of IT
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Schedule a Demo Now
We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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