Call Deflection

An easy way to deflect calls and delight your customers

Chatdesk dramatically reduces your inbound call volume, quickly shifting callers to chat and self-service resolutions.

Get a Demo

10%+ reduction in call volume

80% lower cost per call

90%+ CSAT

Deflecting millions of calls for hundreds of leading brands

The smartest, fastest way to turn callers into satisfied customers.

Shift inbound calls into chats

Web Chat With Live Agents

SMS Text Messaging

Facebook Messenger

Apple Business Chat

In-app Chat

Deliver self-service and automated support

Chatbot Virtual Assistant

FAQs or Knowledge Base

Order Status

Returns / Warranty

Mobile App

Visual Interactive Voice Response (Visual IVR)

Get a Demo

A little less conversation, a lot more satisfaction.

10%+

Reduction in calls

90%+

Customer satisfaction for text based and self-service support

$3-5

Savings for every call deflected

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems with minor settings changes in IVR scripts

Get omni-channel experience and digital transformation for your contact center instantly

Instant impact and easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, callback rate and the overall customer journey in the call center

Instantly empower your voice IVR with alternative service channels for customer interaction. Deliver customer self-service with visual menus, knowledge management and visual interfaces or a visual IVR solution and get visual IVR benefits on day 1 from call deflection

Low pricing starting at

$99

per month

Free trial

Free analysis of customer needs and call deflection strategy

Compare plans

Reduce voice support costs by 80%

Average costs per voice call are $3- $5. Chatdesk’s deflection tools shift callers to web chat, where average resolutions are just $1

Learn more

How BarkBox achieves 95%+ CSAT with Chatdesk

Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk helps us provide a seamless shift from phone calls to the those channels.
- Hernan Giraldo
VP of Customer Experience

Download Case Study

How MiniLuxe increased self service with Chatdesk

We were able to get up and running very quickly without any development, just minor settings changes

- Krista Smith
Concierge Center Manager

Read Case Study

Supercharge your existing apps with a single click.

Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more

We saw an opportunity to move more customer engagements from phone calls to chats. It was a way to highlight the option for customers that weren't aware that we offered chat service as well. Chatdesk helped us leverage our chat capabilities. It's also been a big help since our call center has been impacted by COVID

Pete Franco

Vice President of E-Commerce

Living Spaces

Chatdesk Shift gave us the ability to shift mobile callers to chat. This significantly reduces wait time for our customers and has been a great customer experience!

Susan Campbell

Director of Customer Experience

Vera Bradley

The Chatdesk shift solution has been instrumental in scaling our customer support systems and providing positive customer experiences! The shift solution helps drive our phone call volume to live chat, SMS, and facebook messenger which allows our customer support team to operate more efficiently and effectively throughout the work day