Deflection of call volume to self service

Reduce inbound call volume and enhance your customer experience by enabling callers to shift to digital channels and self-serve
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2 week free trial
No dev work needed
No credit card required

Trusted by amazing brands

Felix Gray Chatdesk customer

When a customer calls your call center
Increase your First Contact Resolution (FCR)
Reduce wait times, repeat calls, Average Handling Time (AHT) ...

Shift inbound calls to more efficient channels:

Web chat with Live Agents
SMS text messaging
Facebook Messenger
Apple Business Chat
Social Media
In-app chat

Guide customers to lower-cost self service channels:

Order status
Returns / Warranty
Mobile app
Chatbot / Virtual assistant
FAQs or knowledge base
Booking / scheduling
Schedule a Demo Now

Impact for our customers

Call deflection rate for reducing number of calls
Customer satisfaction for text based customer engagement and self help
Savings for every call deflected from your IVR due to increased customer service agent efficiency

Launch in 1 day

No dev work or pre-work needed for your customer care team

Works with your existing phone numbers, customer support tools, messaging channels and Interactive Voice Response IVR systems

Get omnichannel customer interactions and digital transformation for your contact center instantly

Easy analysis

Real time dashboard for tracking number of inbound calls deflected, call deflection rate, and the overall customer journey in the call center

Low pricing starting at

per month

Free trial

Free analysis of customer needs and call deflection strategy

Compare plans
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Try for Free for 2 weeks. No credit card needed

Chatdesk works with all your existing systems...

Built-in integration with 50+ apps

Industry Standard Security and Privacy

SOC 2 Compliant

Chatdesk uses industry standard security practices

Automatic Redaction

All customer info is automatically redacted using Google DLP

Partner Integrations

Chatdesk is an official partner of Shopify, Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Front, Delighted and more
Our highest Customer Satisfaction scores come from Text and Facebook Messenger. Chatdesk Shift gives us the opportunity to provide a seamless shift from phone to the those channels. Through Chatdesk, we are improving our experience, and saving on operational costs.
Hernan Giraldo
VP of Customer Experience Ops
We receive a lot of calls during our peak season e.g. new product launch or promotion. Chatdesk Shift allows our customers to get access to our return portal right away or connect via chat if that is more comfortable for them. We've been able to respond to our customers more quickly, and this helps us to increase customer happiness.
Cristi Silva
Customer Success Manager
Pentland Brands
Chatdesk Shift was able to reduce the high volume of lengthy phone calls, which were an inefficient use of time for our team.
Rachel Scoffield
Head of Customer Experience

Schedule a Demo Now

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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