Informing customers about unforeseen production delays can help you build a trusting relationship and help eliminate any confusion about their order status. Below are 4 example apology letters you can use - and make sure to give them a way to contact you in case they have further questions.

How to Write a Production Delay Apology Letter

1. Simple

Hi [Customer Name],

It's [Your Name] here at [Your Company]. I'm reaching out to let you know that your order will delayed due to some production issues. We apologize for the convenience and promise to update you once it's resolved.

Thank you so much for your patience.

Sincerely,

[Your Name]

2. Production Delay Due to Missing Supplies

Hi [Customer Name],

We're reaching out to update you on your order of [Insert products]. Unfortunately, we've been experiencing a production delay due to a shortage of supplies. We're working with other suppliers to fix this as soon as possible so we can ship your order to you.

We appreciate your patience and apologize for the inconvenience this delay has caused.

Thank you,

[Your Name]

Download Now: 24 Free Templates for Responding to Customers

3. Offer a Replacement

Hi [Customer Name],

We're reaching out to update you on your order of [Insert products]. Unfortunately, we've been experiencing a production delay due to a shortage of supplies which will cause a delivery delay too. Our customers' satisfaction is our highest priority and we'd like to offer you a replacement instead that can ship out ASAP. Here's a link to the replacement.

Please let me know if you'd like to make the switch.

We appreciate your business and again, and really apologize for the inconvenience this delay has caused.

Thank you,

[Your Name]

4. Accident

Hi [Customer Name],

There's been an incident at our warehouse and we've temporarily paused production. Unfortunately, this will delay your expected order. Please accept our sincere apologies.

Once there's an update, we'll be sure to reach back out.

Thank you for your patience and understanding,

[Your Name]

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