Frequently asked questions
Is Chatdesk another outsourcing company?

No. Our CX experts act as an on-demand extension of your own team. Chatdesk’s services differ from traditional outsourcing solutions in several key ways:

  • Our CX experts are US-based.
  • Those CX experts are specifically recruited because they’re people who already love and follow your brand.
  • We offer flexible pay per ticket plans, so you only pay for the tickets that are solved.  In contrast, most outsourcers lock you into annual contracts that charge hourly or per agent rates.

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