With our already-established community of 6,000 CX experts, instant integrations, and personalized onboarding support, we make it easy for you from day 1
Sync your social media and help desk channels, instantly
Connect your existing social and help desk channels using basic login information - no developer support or credit cards needed. This lets our BrandScript tech scan through the previous responses on your channels to learn your brand's unique voice and policies.
We integrate with most social platforms including TikTok, Facebook, Instagram, and Twitter. For your email, chat, and SMS channels, we integrate with popular help desk platforms like Zendesk, Gorgias, Front, Freshdesk, and more.
Nope, just sit back and relax. Your CSM takes care of everything for you.
We find and train your CX experts
Leveraging our community of over 6,000 experts, your Client Success Manager identifies passionate fans of your brand and - after rigorous training on your brand guidelines - transforms them into your team of CX experts.
CX experts undergo a rigorous training process and testing by the Chatdesk Center for Excellence team. In order to begin service on your account, they need to first pass with high scores.
After being vetted, your CX experts work to ensure each customer interaction is as personal as possible, while the tech-enabled support of our BrandScript system helps ensure their responses match your exact brand voice from day one.
They’re US-based people who already love your brand or are experts in your industry, working on your behalf, to make sure your customers are supported and satisfied at every step.
Chatdesk actively identifies passionate fans of your company or industry, and trains them to respond with your brand’s exact voice and policies. The result is perfectly on-brand, personalized responses across your social and support channels.
BrandScript Tech is our proprietary machine learning technology that provides pre-written responses for our experts to personalize. It analyzes your previous support messages to create an ever-evolving, on-brand knowledge base. This helps ensure fast responses that are on-brand, highly personalized.
Once your Client Success Manager has finished training your Experts, they’ll select the experts with the highest passing scores and let you know your CX team is ready. Then with your green light, you’re live.
Your Client Success Manager is there to make sure you’re getting exactly the kind of support you need. Your CX experts will have visibility into all your tickets but will only address the questions and comments you specifically want prioritized.
Our SOC 2 compliant software means everything we do meets and exceeds industry security standards. With Google DLP, all customer information is instantly redacted, so everyone stays safe and secure - automatically.