How It Works

Your CX support team is ready to go in

just a week
With our already-established community of 6,000 CX experts, instant integrations, and personalized onboarding support, we make it easy for you from day 1
Sync your social media and help desk channels, instantly
(10 minutes)
Connect your existing social and help desk channels using basic login information - no developer support or credit cards needed. This lets our BrandScript tech scan through the previous responses on your channels to learn your brand's unique voice and policies.
FAQ
What are the steps to integrate my help desk and social channels?
Do I need to replace my existing help desks to use Chatdesk?
Which channels can I connect Chatdesk to?
We meet and get to know your coverage needs
(1 hour)
You’ll be matched with a Client Success Manager (CSM) who will oversee your account. Through an onboarding call with them, you’ll align on your unique brand guidelines and coverage needs.
FAQ
Who is my Client Success Manager?
What happens in the onboarding call with my CSM?
Do I need to prepare anything for my onboarding call?
Grace Bagley
Client Success
We find and train your CX experts
(3-5 days)
Leveraging our community of over 6,000 experts, your Client Success Manager identifies passionate fans of your brand and - after rigorous training on your brand guidelines -  transforms them into your team of CX experts.
FAQ
How do you train your CX experts?
Who are my CX experts?
What is BrandScript Tech?
Go live
Once your Client Success Manager has finished training your Experts, they’ll select the experts with the highest passing scores and let you know your CX team is ready. Then with your green light, you’re live.
FAQ
What type of messages and support needs can you resolve?
We’re here for you post-launch too.
Your Client Success Manager will check in with you on a regular basis to ensure everything is running smoothly.
FAQ
How do I communicate with my Chatdesk team to share feedback and updates?
How does the Chatdesk team know which tickets to work on?
How do you handle security and privacy?

Get a free quote.

Schedule a quick demo with our sales team.
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