CX experts undergo a rigorous training process and testing by the Chatdesk Center for Excellence team. In order to begin service on your account, they need to first pass with high scores.

After being vetted, your CX experts work to ensure each customer interaction is as personal as possible, while the tech-enabled support of our BrandScript system helps ensure their responses match your exact brand voice from day one.

They’re US-based people who already love your brand or are experts in your industry, working on your behalf, to make sure your customers are supported and satisfied at every step.

Chatdesk actively identifies passionate fans of your company or industry, and trains them to respond with your brand’s exact voice and policies. The result is perfectly on-brand, personalized responses across your social and support channels.

BrandScript Tech is our proprietary machine learning technology that provides pre-written responses for our experts to personalize. It analyzes your previous support messages to create an ever-evolving, on-brand knowledge base. This helps ensure fast responses that are on-brand, highly personalized.