• Be a champion for the company culture and find ways to establish this into your day to day experience
• Contribute to company goals by selling to Retail, E-Commerce, Marketing, Customer Support Management and related stakeholders within fast-growing e-commerce companies and Fortune 1000 enterprises
• Get an in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition
• Manage enterprise sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services
• Forecast sales activity and revenue achievement in CRM tools
• Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives
• Understand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
• Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)

• Honesty and transparency
• Hardwork
• Always learning and improving
• Empathy

• Cultural fit with our values
• 2+ years of experience in quota-carrying software or technology sales and account management
• Enjoy learning about different companies and understanding their business
• Motivated to help our clients and their companies be even more successful
• Ability to inspire people
• Scrappy and positive team player
• Experience selling into businesses with several month sales cycles and associated deal size from $5k ACV to $100k
• Experience managing the sales cycle from end user to business champion to the economic buyer or CEO/CFO level
• Track record of over-achieving quota (top 10-20% of company) in past positions
• Experience managing and closing sales cycles for new products in a relatively large market
• Previous Sales Methodology training, CRM experience, and strong customer references preferred
• Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly
• Able to work with customers directly without assistance or with minimal supervision
• Can clearly articulate complex technical and business solutions to diverse audiences
• Superb presentation skills
• History of successfully analyzing a customer environment in order to meet a broad range of customer needs
• Able to think on your feet, remain calm under pressure, and solve problems in real-time
• Travel required
• Last and certainly not least, lover of customer experience!

• Located in Los Angeles area or New York area
• Experience selling into Mid-market and Enterprise clients
• Experience selling into Retail and E-Commerce brands

‍

• Competitive salary
• Stock options