This will be a key client-facing role, taking ownership of all revenue generation for the entire company: building, managing and developing a high-performance SaaS sales team.
Develop and implement a scalable sales process from prospecting/demand generation through contract execution
Effectively build, prioritize, and manage your team’s pipeline by generating new leads and opportunities from a variety of sources, including strategic prospecting, international events and conferences, partnerships, etc
Build relationships with decision makers at prospect companies to understand their goals and articulate Chatdesk's value proposition
Leverage CRM data to construct, forecast, and manage sales activity and drive pipeline to meet revenue targets and company goals
Collaborate with internal product teams and provide feedback from the field to help shape future development
Work closely with the Leadership Team to provide input on the growth of the business and align revenue strategy with overall company objectives
Be a champion for the company culture and find ways to establish this into your day to day experience
Contribute to company goals by selling to Customer Support and Marketing leaders within fast-growing companies and Fortune 1000 enterprises
Ensure the sales team’s in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition
Leading successful sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services
Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives
Compile analysis and industry research on customer experience innovation/trends, while engaging customers (e.g., meetings, white papers)
Honesty and transparency
Doing your best work
Always learning and improving
Minimum of 5 years of experience in B2B/Enterprise software sales with an emphasis on SaaS sales
Record of meeting or exceeding sales quotas
Demonstrated ability to develop and lead a high-performing sales team
Experience with both inside and outside sales, including lead generation and outbound prospecting
Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
Exceptional in-person, verbal and written communication skills a must
Independent and proactive self-starter who operates with a strong sense of ownership for projects and results
Last and certainly not least, lover of customer experience and marketing!
Preferred but not required
Functional understanding of key technologies and trends in the Customer Experience and Marketing industry
Health insurance package (Medical, Dental, Vision)
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