With drastic climate changes in the past few years, we're seeing more shipment delays due to severe weather. Unfortunately for businesses, weather is not something you can really control, but proactive, transparent communications with customers is. Here are 6 shipment delay e-mail templates you can customize.
1. Severe Weather Causing Shipping Delays
2. Your Order has been Delayed Due to Severe Weather
3. Shipping Delay Notice Due to Severe Weather
Dear [Insert Customer Name],
We are sorry for the delay in your shipment. The severe weather conditions have caused significant delays in our operations. We are doing everything possible to ensure that your order is shipped as soon as possible.
Thank you for your patience and understanding.
Sincerely,
[Your Name]
Hi [Customer Name],
We hate it when orders don't arrive on time, but unfortunately, the severe weather is causing some hiccups. Once Mother Nature gives the okay, we promise we'll get your order delivered to you ASAP.
You can track your order here.
Thank you for being patient. We really appreciate your business.
Stay safe,
[Your Name]
Dear [Customer Name],
With the severe weather, we have asked our staff to halt on deliveries until it's safe. This means your order will be delayed, but as soon as it's safe, we'll be back out on the road.
Thank you for your patience.
Sincerely,
[Your Name]
Hi [Customer Name],
The order you placed on [Insert Date] for [Insert Product] is delayed due to severe weather. We sincerely apologize for any inconvenience this may cause. Once the order ships, we'll let you know. Here's your [insert tracking code] for reference.
Sincerely,
[Your Name]
Hi [Customer Name],
Thank you for your business. I'm the owner here at [Company Name] and wanted to let you know that your order has been delayed due to the severe weather. We apologize for the inconvenience and I'm working with my staff to make sure it arrives as soon as possible.
Thank you for your patience and for supporting our business. Please feel free to reach out if you have any questions or concerns, I'd be happy to assist.
With much gratitude,
[Your Name]
Hi [Customer Name],
Being transparent with our customers is one of our highest priorities. Due to anticipated severe weather, I wanted to give you a heads-up that the products you purchased may be delayed. I wanted to let you know in advance just in case you needed to make a Plan B.
While I anticipate order delays, it's also possible the skies will clear up just in time for us to deliver per the original delivery date.
Please feel free to reach out if you have any questions or concerns, I'd be happy to assist.
Thank you for your business,
[Your Name]
Chatdesk CX experts can help. We offer high-quality, personalized support for your customers across chat, social, and email. All responses are 100% guaranteed on-brand from Day 1. Schedule a free demo to see how we can help.
