Aftership is a web-based solution that allows you to track all of your shipments in one place and update your customers of the latest delivery status. It provides transparency through every stage of the shipping process. From the moment the order is placed till the second it reaches the buyer's doorstep, Aftership enables you to automatically update your customers on the whereabouts of their deliveries. It keeps your customers up-to-date by SMS, email, or webhook.
Calls from customers requesting their order status can congest your phone lines and increase wait times. Chatdesk Shift works with Aftership to guide customers to self-service pages where they can view their shipment status at the push of a button, providing a cost-effective way to reduce inbound call volume and increase customer satisfaction. This helps customer service agents increase their First Contact Resolution (FCR), while reducing wait-times, repeat calls, and average handling time.
Chatdesk Teams helps you seamlessly respond to order status request from any channel without delay. Chatdesk Teams is a solution that connects customer support experts with all your customer engagement platforms to help address customer needs. Our solution allows Aftership users to scale their customer support efficiently, including after work hours and during holidays. Our experts can start providing personalized customer responses that match the brand's voice immediately, helping you driving conversion and improve customer loyalty.