What is Linc?
Linc is a platform that helps you offer differentiating services/experiences using an automated assistant, through channels that customers prefer to use including Live chat, SMS, Voice assistants, Chat apps, web, and email. Linc helps your company increase customer engagement while reducing customer service support costs. One of Linc's most popular solution is a post-purchase service platform that allows you to communicate effectively your customer's order status at every stage of the shipment process.
Deflect Calls to Linc Post-Purchase platform
Chatdesk Shift works with Linc's customer care automation platform to helpguide customers to self-service pages where they can view their shipment status at the push of a button, providing a cost-effective way to reduce inbound call volume and increase customer satisfaction. This helps customer service agents increase their First Contact Resolution (FCR), while reducing wait-times, repeat calls, and average handling time.
Use Cases with Chatdesk Teams
Chatdesk Teams helps you seamlessly respond to order status request from any channel without delay. Chatdesk Teams is a solution that connects customer support experts with all your customer engagement platforms to help address customer needs. Our solution allows Linc users to scale their customer support efficiently, including after work hours and during holidays. Our experts can start providing personalized customer responses that match the brand's voice immediately, helping you driving conversion and improve customer loyalty.