Bazaarvoice allows companies to engage with their consumers through consumer-generated content (CGC), including ratings, reviews, and curated social content.
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What is Bazaarvoice?

Bazaarvoice is a network that provides an authentic connection between you and your customers. It enables you to create engaging experiences that help to build lasting relationships with your customer. Bazaarvoice uses its technology to obtain unique data and insights, which are later used for targeting your audience and personalizing your ads. Customers can share ratings, reviews, photos, videos and other experience-based material. The data and insights, once leveraged properly, can increase sales and improve customer loyalty.

Analyze Customer Feedback from Bazaarvoice with Chatdesk Trends

Customer reviews and ratings are a crucial part of the shopping experience. However, handling large volumes of customer reviews on your Bazaarvoice platform can overwhelming and time consuming. Chatdesk Trends is a tool that helps Bazaarvoice users manage their increasing customer engagement by automatically tagging all customer feedback in one place.

Chatdesk Trends provides quick granular insights that allow you to identify key drivers of buyers decisions. It uses machine learning to automatically tag your customer reviews, delivering fast insights for increasing conversions, driving self service and increasing repeat sales.

The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for ecommerce businesses. It’ll scan through customer feedback to surface trends on shipping, product issues, and pricing, just to name a few.

With this integration, you’ll have the ability to:

  • Filter feedback by date, channel, product, and sentiment to make informed decisions and drive business impact
  • Compare customer feedback across various channels, including CSAT/NPS surveys, email, chat, social media messages and comments on Ads
  • Segment by product defects, shipping issues, top reasons for contact, and other company-specific custom tags
  • Reduce contact volume to your support team, improve self service for your customers, make product merchandising improvements, and increase repeat sales of your product or service

Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.

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