is a Google-licensed review collection tool for companies to collect company & product reviews from genuine customers.
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What is is an online review platform that enables you to collect and manage customer feedback across different third-party platforms, as well as your own. The platform enables you to display customer reviews, helping you improve customer trust, attract new customers, and boost conversion onto your website. It also gives you substantial control over your online reputation. Furthermore, as a Google-licensed partner maximises your online visibility by displaying ads ratings on Google ads and in organic search results.

Analysing Customer Feedback from with Chatdesk Trends

Large volumes of customer feedback from can be hard to analyze. Manual tagging increasingly high numbers of customer review also becomes time-consuming. Chatdesk Trends is a tool that helps users manage their increasing customer engagement by automatically tagging all customer feedback in one place.

Chatdesk Trends provides quick granular insights that allow you to identify key drivers of buyers decisions. It uses machine learning to automatically tag your customer reviews, delivering fast insights for increasing conversions, driving self service and increasing repeat sales.

The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for ecommerce businesses. It’ll scan through conversations and open-ended feedback to surface trends on shipping, product issues, and pricing, just to name a few.

With this integration, you’ll have the ability to:

  • Filter feedback by date, channel, product, and sentiment to make informed decisions and drive business impact
  • Compare customer feedback across various channels, including CSAT/NPS surveys, email, chat, social media messages and comments on Ads
  • Segment by product defects, shipping issues, top reasons for contact, and other company-specific custom tags
  • Reduce contact volume to your support team, improve self service for your customers, make product merchandising improvements, and increase repeat sales of your product or service

Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.

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