What is Yotpo?
Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.
Automatic analysis of Yotpo customer feedback
If you receive large volumes of customer reviews and User Generated Content (UGC) on your Yotpo platform, it becomes difficult to analyze all customer interactions with your brand. Chatdesk Trends helps Yotpo users manage increasing customer engagement by automatically tagging all customer feedback in one place.
Chatdesk Trends provides automatic tagging that enables you to get fast granular insights for increasing conversions, driving self service and increasing repeat sales.
The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for ecommerce businesses. It’ll scan through conversations and open-ended feedback to surface trends on shipping, product issues, and pricing, just to name a few.
With this integration, you’ll have the ability to:
- Filter feedback by date, channel, product, and sentiment to make informed decisions and drive business impact
- Compare customer feedback across various channels, including CSAT/NPS surveys, email, chat, social media messages and comments on Ads, Amazon reviews
- Segment by product defects, shipping issues, top reasons for contact, and other company-specific custom tags
- Reduce contact volume to your support team, improve self service for your customers, make product merchandising improvements, and increase repeat sales of your product or service
Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.