Front
CRM / Help Desk

Front

Front is the platform that brings all your communications channels and teammates together.

What is Front?

Frontapp.com is a cloud-based collaboration tool for small and midsize businesses. Front consolidates various communication channels such as email accounts, Facebook and Twitter, and helps users to automate communication workflows and improve customer experience.

What that means is that you can connect your team email domains, personal Gmail e-mail domains, social media profiles, SMS or phone lines to Front, respond and collaborate from one place.

With Frontapp you only need one CRM platform to manage daily teamwork and create automation. On their website, you can find many customer stories Say Good bye! to the days of never-ending email threads, FWD, Bcc, Cc and confusion with training assignments. Front solves these antiquated communication issues through amazing features and plugins that drive collaboration and efficiency.

  • Shared inbox and Team inbox
  • Customer Relationship Management tools like Pipedrive
  • Custom Front integrations with project management tools like Trello, Slack and Asana
  • Analytics for tracking response time
  • Templates and Knowledge base
  • Custom integration with e-commerce platforms like Shopify and Hubspot
  • Software tools like Github and Jira
  • Others like Zapier and Salesforce

Deflect calls from your Call Center to your Front Chat Widget

If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to your Frontapp messaging channels while improving your customer satisfaction. Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.

Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers and follow-up on customer queries.

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Automatic Analysis of Customer Feedback in Front Chat and Email

If you receive large volumes of chat and email, it becomes difficult to analyze all customer interactions with your brand. Chatdesk Trends helps Frontapp users manage increasing customer engagement by automatically tagging all customer feedback in real time through the Front API.

Chatdesk Trends provides automatic tagging that enables you to get fast granular insights for increasing conversions, driving self service and increasing repeat sales.

The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for your business. It’ll scan through conversations and open-ended feedback to surface trends on product issues, and pricing, just to name a few.

With this integration, you’ll have the ability to:

  • Filter feedback by date, channel, product, and sentiment to make informed decisions and drive business impact
  • Compare customer conversations across various channels, including CSAT/NPS surveys, email, chat, social media messages and comments on Ads, Amazon reviews
  • Segment by product defects, shipping issues, top reasons for contact, and other company-specific custom tags
  • Reduce contact volume to your support team, improve self service for your customers, make product merchandising improvements, and increase repeat sales of your product or service

Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.

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