What is Front?

Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service. Front brings all support channels into a modern, intuitive workspace where your team can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle.

• Connect email, SMS, WhatsApp and more to centralize communication in Front
• Boost team efficiency with automated workflows
• Auto-tag messages with AI for instant context and accurate reporting
• Instantly route messages to the correct shared inbox
• Custom Front integrations with project management tools like Trello, Slack and Asana
• Custom integration with e-commerce platforms like Shopify and Hubspot
• Get powerful insights to keep evolving your product and services with analytics

What that means is that you can connect your team email domains, personal email domains, social media, SMS or phone lines to Front in order to respond and collaborate from one place.  
With Front you only need one CRM platform to manage daily teamwork and create automation. There’s no need to switch between windows for side conversations, internal notes, or the awkward FWD. Collaborate seamlessly and get powerful insights, so your team is more productive and your customers are happier.
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Deflect calls from your Call Center to your Front Chat Widget

If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to your Front messaging channels while improving your customer satisfaction. Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.

Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers and follow-up on customer queries.

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Automatic Analysis of Customer Feedback in Front Chat and Email

If you receive large volumes of chat and email, it becomes difficult to analyze all customer interactions with your brand. Chatdesk Trends helps Front users manage increasing customer engagement by automatically tagging all customer feedback in real time through the Front API.

Chatdesk Trends provides automatic tagging that enables you to get fast granular insights for increasing conversions, driving self service and increasing repeat sales.

The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for your business. It’ll scan through conversations and open-ended feedback to surface trends on product issues, and pricing, just to name a few.

With this integration, you’ll have the ability to:

• Filter feedback by date, channel, product, and sentiment to make informed decisions and drive business impact
• Compare customer conversations across various channels, including CSAT/NPS surveys, email, chat, social media messages and comments on Ads, Amazon reviews
• Segment by product defects, shipping issues, top reasons for contact, and other company-specific custom tags
• Reduce contact volume to your support team, improve self service for your customers, make product merchandising improvements, and increase repeat sales of your product or service

Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.

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