Kustomer is a customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer Integration enables personalized customer experience, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate communication workflows, repetitive tasks and surface knowledge. Kustomer solves and enhances these communication issues through various features and integrations with third-party software.
If you receive a high volume of calls into your call center, you can configure Chatdesk Shift to deflect the calls away from your customer support team to your Kustomer messaging channels while improving your customer satisfaction and workflow. Chatdesk Shift helps you integrate your helpdesk and phone system, reduce both your inbound call volume and your cost per call.
Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer support service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.
If you receive large volumes of chat and email, it becomes difficult to analyze all customer interactions with your brand. Chatdesk Trends helps Kustomer users manage increasing customer engagement by automatically tagging all customer feedback in one place through integrating the Kustomer API.
Chatdesk Trends provides automatic tagging that enables you to get fast granular insights and metrics for increasing conversions, driving self service, tracking events and increasing repeat sales.
The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for your business. It’ll scan through and unify, conversations and open-ended feedback to surface trends on product issues and pricing, just to name a few.
With this integration, you’ll have the ability to:
Additionally, you can launch your Free Trends dashboard in minutes. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.