LiveChat is an integrated chat and help desk platform that allows companies of all sizes to automate chat with their website visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the agents or via a chatbot.
Along with core LiveChat functionality, it has a wide range of add-on modules in the LiveChat marketplace, including some for sales and marketing automation, and integrations with third-party software
Businesses can install LiveChat on multiple websites including in their checkout flow. Customers can also be invited to the chat box by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. There are many LiveChat features such as chat surveys, ticketing systems, knowledgebase, notifications and templates.
If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to your LiveChat messaging channels while improving your agent workflow and customer satisfaction. Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live business chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers and improving the customer experience.
If you receive large volumes of chat and email, it becomes difficult to analyze all customer interactions with your brand in real time. Chatdesk Trends helps connect LiveChat users manage increasing customer engagement by automatically tagging all chat transcripts in your LiveChat account in one place.
Chatdesk Trends provides automatic tagging that enables you to use the LiveChat Integration API, get fast granular insights for increasing conversions, driving self service and increasing repeat sales.
The Chatdesk Trends dashboard delivers 90%+ average tagging accuracy across 70+ tags for your business. It’ll scan through conversations and open-ended feedback to surface trends on product issues, and pricing, just to name a few.
With this integration, you’ll have the ability to:
Additionally, you can launch your Free Trends dashboard in minutes, no credit card required. Chatdesk Trends requires no dev work and has more than 90% average tagging accuracy across 70+ tags.
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