What is Aircall?
An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative.
Integrated with the most popular CRM and Helpdesk tools, Aircall helps sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics.
Deflect calls from Aircall to live chat, SMS, or Self-Service
If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to messaging channels and self-service channels while improving your customer satisfaction. Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.