What is Avaya?
Avaya is a service provider that uses a converged network which combines both data and voice to provide a complete business communication system. Their IP technology connects your system through an internet connection. You can contact more customers without adding more cables or phone lines.
As a communication system Avaya leverages its single integrated system to bring customer service people and applications directly to your customer. It uses any combination of video, voice, chat, email, and social media to accomplish this.
Deflect calls from Avaya to live chat, SMS, or Self-Service
Customer support agents frequently have to engage in transactional conversations that could be handled by customers themselves e.g. checking an item's order status, returning an item, or cancelling a delivery. By using Chatdesk Shift, you can direct customers away your customer support team to self-service channels.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk shift also frees-up customer service agents by shifting calls to efficient channels. Your customer service agents are able to quickly handle large volumes of tickets by shifting calls onto live chat, SMS, social media etc. Our solution provides a low-cost way to reduce wait times while increasing customer satisfaction.