Five9 is a telephony cloud contact center software & service CRM solution that can make your business more productive and improve customer service experience.
It equips agents with a unified communication system (Five9 Agent Desktop) to cater to next-generation and predictive customers and high-tech contact management features which serves inbound and outbound sales support & marketing teams looking to provide a better customer experience as well as Five9 integrations.
Five9 professional services, components work in synergy and compliance, so that they’d eliminate the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers.
At the same time, this fully configurable platform puts control in your hands, and adopts easily your specific business rules for any type of interaction using the Five9 Adapter API.
Dialing of customer support agents frequently creates a call backlog and a lot of customers will be left unsatisfied conversations or no conversations e.g. checking an item's order status, returning an item, or cancelling a delivery.
Chatdesk Shift lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.