What is Five9?

Five9 is a telephony cloud contact center software & service CRM solution that can make your business more productive and improve customer service experience.

It equips agents with a unified communication system (Five9 Agent Desktop) to cater to next-generation and predictive customers and high-tech contact management features which serves inbound and outbound sales support & marketing teams looking to provide a better customer experience as well as Five9 integrations.

• Productive workflow platforms integration like Microsoft and Servicenow to improve agent productivity
• Pre-built CRM integrations with leading CRM solutions like Zendesk, Salesforce, Oracle Netsuite, Microsoft dynamics
• Automation of your contact center
• Five9 Visual IVR for mobile websites
  
• Five9 UC Integration offers pre-built integrations with top UC solutions, Microsoft teams and Zoom phone calls
• Practical AI to improve and empower agents in your team to be more effective on the phone, email, web, chat etc, in real-time
• Omnichannel customer interaction through routing contact center solutions to different channels like call centers, web chat, SMS and social media.

Five9 professional services, components work in synergy and compliance, so that they’d eliminate the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers.

At the same time, this fully configurable platform puts control in your hands, and adopts easily your specific business rules for any type of interaction using the Five9 Adapter API.

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Deflect calls from Five9 to live chat, SMS, or Self-Service

Dialing of customer support agents frequently creates a call backlog and a lot of customers will be left unsatisfied conversations or no conversations e.g. checking an item's order status, returning an item, or cancelling a delivery.

• By using Chatdesk Shift, you get a low pricing solution that can direct customers away from your customer support team to self-service channels while improving your customer satisfaction and customer data.
• Chatdesk Shift helps you reduce both your inbound call volume and your cost per call
• Connectors with Five9 API and datasheets

Chatdesk Shift lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.

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