What is Five9?
Five9 is a single, compact contact center & service solution that can make your business more productive. It equips agents with next-generation and high-tech contact management features, and serves inbound and outbound sales, support & marketing teams looking to provide better customer service. It uses Practical AI to improve your team's effectiveness on the phone, email, web, chat etc.
Five9 components work in synergy and compliance, so that they’d eliminate the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers. At the same time, this fully configurable platform puts control in your hands, and adopts easily your specific business rules for any type of interaction.
Deflect calls from Five9 to live chat, SMS, or Self-Service
Customer support agents frequently become occupied with transactional conversations that could be easily handled by customers themselves e.g. checking an item's order status, returning an item, or cancelling a delivery. By using Chatdesk Shift, you can direct customers away your customer support team to self-service channels while improving your customer satisfaction.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.