Genesys
Call Center / Phone System

Genesys

Genesys is a cloud-based software that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

What is Genesys?

Genesys customer experience software helps companies of every size make their customers feel remembered, heard and understood.

As they pioneer Experience as a Service℠, organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Deflect calls from Genesys to live chat, SMS, or Self-Service

If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to messaging channels and self-service channels while improving your customer satisfaction. Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.

Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.

Learn More

More apps like this

Browse all apps

Schedule a Demo Now

We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.