Genesys customer experience platform is an all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud (Genesys Purecloud) and on-premises markets, which helps companies of every size make their customers feel remembered, heard and understood via their features and integrations.
As they pioneer Experience as a Service℠, organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.This is enabled by Genesys Cloud CX and Genesys Pureconnect platform, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility by Genesys solutions. Offering a friendly user interface including a web app and screen pop.
If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your phone number to your customer support team on messaging channels and self-service channels while improving your customer satisfaction.
In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.