Grasshopper
Call Center / Phone System

Grasshopper

Grasshopper is a voice-over-internet-protocol (VoIP) and business phone system for solo operators and growing teams.

What is Grasshopper?

Grasshopper is a VoIP virtual phone system that provides your business with an extensive call-forwarding option to properly coordinate your remote workforce.

Grasshopper works just like a traditional phone call system but requires no hardware and their mobile and desktop apps allow you to communicate from wherever business happens - on your cell phone, desk phone, toll-free numbers in the office, or at home.

With a robust set of features, you will be able to provide extensions for each department or employee on your team, transcribe voicemails and send them via email and text messages and Grasshopper integrations and mobile app.

  • Customer relationship management integrations like Helpdesk, Salesforce other service providers
  • Automation with workflow improving platforms like, Microsoft, Gmail, Outlook, Skype and other web apps
  • Marketing automation
  • Integrate IOS and Android CRM apps
  • Call routing, call recording and call tracking functionality with Hubspot and Salesforce
  • Phone services available to all; real estate, business calls, small business owner
  • Grasshopper Zapier integration through Zoho CRM


Deflect calls from Grasshopper to live chat, SMS, or Self-Service

Customer support agents frequently become occupied with transactional conversations that could be easily handled by customers themselves e.g. checking an item's order status, returning an item, or cancelling a delivery.

By using Chatdesk Shift,

  • You reduce both your inbound call volume and your cost per call at favourable pricing per month.
  • Improve team members workflow in real-time
  • Efficiently manage customer calls on business phone number to self-service channels
  • Improving customer satisfaction through integration with Grasshopper API  

Chatdesk Shift also lets you efficiently manage your customer calls by shifting them from voice to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to handle large volumes of tickets faster. Shift also frees up your phone lines, reducing the risk of customers hanging up. Our solution effectively reduces both customer wait times and call drop rates.

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