What is Grasshopper?
Grasshopper is a virtual phone system that provides your business with an extensive call-forwarding options to properly coordinate your remote workforce. Grasshopper works just like a traditional phone system, but requires no hardware and their mobile and desktop apps allow you to communicate from wherever business happens - on your cell phone, in the office, or at home. With a robust set of features, you will be able to provide extensions for each department or employee on your team, transcribe voicemails and send them via email.
Deflect calls from Grasshopper to live chat, SMS, or Self-Service
Customer support agents frequently become occupied with transactional conversations that could be easily handled by customers themselves e.g. checking an item's order status, returning an item, or cancelling a delivery. By using Chatdesk Shift, you can direct customers away your customer support team to self-service channels while improving your customer satisfaction.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk Shift also lets you efficiently manage your customer calls by shifting them from voice to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to handle large volumes of tickets faster. Shift also frees up your phone lines, reducing the risk of customers hanging up. Our solution effectively reduces both customer wait times and call drop rates.