Talkdesk
Call Center / Phone System

Talkdesk

Talkdesk makes transitioning to the cloud quick, easy, and cost-effective with end-to-end contact center solutions designed to keep your business moving forward

What is Talkdesk?

Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk CX Cloud™ empowers you to adapt your contact center to the evolving needs of your customers and teams.


Talkdesk offers the following functionality

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Outbound Dialer
  • Omnichannel
  • Self-Service
  • Agent Desktop
  • Mobile Agent
  • Workforce Management
  • Quality Management
  • Call Recording
  • Performance Management
  • AI & Knowledge
  • Virtual Agent
  • Knowledge Base · Guide
  • Analytics & Insights
  • Dashboards · Live
  • Business Intelligence
  • Speech Analytics
  • Surveys
  • Integrations with Salesforce, Zendesk, Slack and more
  • AppConnect Marketplace
  • APIs & SDKs

Deflect calls from Talkdesk to live chat, SMS, or Self-Service

If you receive a high volume of calls into your call center, you can use Chatdesk Shift to deflect the calls away from your customer support team to messaging channels and self-service channels while improving your customer satisfaction.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.

Chatdesk Shift is a low cost solution that lets you efficiently manage your customer calls by shifting them to more efficient channels. e.g. live chat, SMS, and social media. In these channels, your customer service agents are able to quickly handle large volumes of tickets, reducing wait times for customers.

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We’ll show you how Chatdesk enables you to increase customer happiness, grow sales, and scale on demand.
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