Twilio
Call Center / Phone System

Twilio

Twilio is a cloud-based communication platform that enables powerful communication between mobile devices, applications, services, and systems throughout your business.

What is Twilio?

Twilio is a VoIP virtual phone system that brings a powerful API for phone services enabling you to make and receive phone calls, send and receive text messages and a mobile app.

Twilio allows your programmers to easily integrate various communication methods and to use existing web development skills,

  • CRM tool integration to ios and android mobile app
  • Automation of workflows to improve customer engagement using Twilio Taskrouter
  • Twilio account allows sales reps to have access to multi-channel contact centers
  • CRM management system integrations like; Salesforce, Zoho
  • Twilio API integration with mobile and web apps
  • Twilio integration with messaging apps like WhatsApp, SMS messages,
  • Improve account security authentication through auth tokens  

Twilio, a telephony network that strengthens the relationship you build with your customer base by efficiently communicating across multiple customer channels. Their platform connects you to your customers wherever they feel most comfortable interacting e.g. emails, text messages, videos, phone calls, and chatbots.

Deflect calls from Twilio to live chat, SMS, or Self-Service

Customer support agents frequently have to engage in transactional conversations that could be handled by customers themselves e.g. FAQs like; checking a delivery's order status, returning an item, or cancelling a delivery.

Start building on customer experience by using Chatdesk Shift;

  • You can direct customers away from your customer support team to self-service channels.
  • Chatdesk Shift helps you reduce both your inbound voice call volume and your cost per call.
  • Configure your Chatdesk solution with Twilio, strong connectivity with your Twilio phone number
  • Chatdesk Shift also frees up customer service agents by shifting calls to efficient channels in real-time.
  • Your customer service agents can quickly handle large volumes of tickets by shifting calls onto live chat, send SMS, social media etc.
  • Our solution provides a low pricing solution on ways to reduce wait times while increasing customer satisfaction.

Use cases of Chatdesk shift can be accessed below ‍

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