What is Twilio?
Twilio brings a powerful API for phone services enabling you to make and receive phone calls, and send and receive text messages. Twilio allows your programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, and existing databases to solve these communication problems quickly and reliably.
Twilio strengthens the relationship you build with your customer base by efficiently communicating across multiple customer channels. Their platform connects you to your customers wherever they feel most comfortable interacting e.g. emails, text messages, videos, phone calls, and chatbots.
Deflect calls from Twilio to live chat, SMS, or Self-Service
Customer support agents frequently have to engage in transactional conversations that could be handled by customers themselves e.g. checking a delivery's order status, returning an item, or cancelling a delivery. By using Chatdesk Shift, you can direct customers away from your customer support team to self-service channels.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk shift also frees-up customer service agents by shifting calls to efficient channels. Your customer service agents are able to quickly handle large volumes of tickets by shifting calls onto live chat, SMS, social media etc. Our solution provides a low-cost way to reduce wait times while increasing customer satisfaction.