UJET inc is a modern cloud contact center software with phone, chat and in-app CRM support and their next-generation smartphone technology for a superior customer experience and agent experience.
The UJET platform delights end-users with real-time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. Also, UJET integrations;
UJET.co is used by many customer-centric, innovative enterprises to automate contact center processes and provide superior experiences and functionality that drive higher customer satisfaction.
Customer support agents frequently have to engage in transactional conversations that customers could handle themselves e.g. checking their order status, returning an item, or cancelling a delivery.
By using Chatdesk Shift;
Chatdesk shift also frees-up customer service agents by shifting calls to efficient customer endpoint channels. Your customer service agents are able to quickly handle large volumes of tickets by shifting calls onto live chat, SMS, social media etc. Our solution provides a low-cost way to reduce wait times while increasing customer satisfaction.