What is UJET?
UJET is an enterprise-grade platform that provides you with modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text.UJET is used by many customer-centric, innovative enterprises to automate contact center processes and provide superior experiences that drive higher customer satisfaction.
Deflect calls from UJET to live chat, SMS, or Self-Service
Customer support agents frequently have to engage in transactional conversations that customers could handle themselves e.g. checking their order status, returning an item, or cancelling a delivery. By using Chatdesk Shift, you can direct customers away your customer support team to self-service channels.Chatdesk Shift helps you reduce both your inbound call volume and your cost per call.
Chatdesk shift also frees-up customer service agents by shifting calls to efficient channels. Your customer service agents are able to quickly handle large volumes of tickets by shifting calls onto live chat, SMS, social media etc. Our solution provides a low-cost way to reduce wait times while increasing customer satisfaction.