Frequently asked questions
How do I get started after signing up?

1. After you integrate your social and help desk channels, you can schedule a call to set up a pilot prep session. 

2. While that’s in the works, your Chatdesk team will be analyzing your previous responses to come up with: 

  • A Standard Response Guide which includes your brand guidelines
  • The types of messages and tickets you receive

3. Then we’ll have our pilot prep session to go over any questions you have and the following:

  • The Standard Response Guide
  • Which tickets you want prioritized
  • Hours of coverage (after-hours, weekend, 24/7, regular business hours?)
  • When you want to go live

4. Once you feel good about that, we start finding and training Experts.

5. Once training is complete, it’s launch time.

Want to see it in action?

Schedule a quick demo with our sales team