1. After you integrate your social and help desk channels, you can schedule a call to set up a pilot prep session. 

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2. While that’s in the works, your Chatdesk team will be analyzing your previous responses to come up with: 

• A Standard Response Guide which includes your brand guidelines
• The types of messages and tickets you receive

3. Then we’ll have our pilot prep session to go over any questions you have and the following:

• The Standard Response Guide
• Which tickets you want prioritized
• Hours of coverage (after-hours, weekend, 24/7, regular business hours?)
• When you want to go live

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4. Once you feel good about that, we start finding and training Experts.

5. Once training is complete, it’s launch time.

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