Frequently asked questions

What type of messages can be answered?

Experts can answer everything from pre-order to post-order questions.

Examples of Pre-Order Questions:

Product-related questions
Website navigation questions

Promo codes

Examples of Post-Order Questions:

Order status
Returns + exchanges
Promo codes
Cancellations + refunds
Address + order changes
Login issues + technical troubleshooting
Appreciation

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Related questions

Is my company at the right stage for Chatdesk?

Is Chatdesk customer support for me?

How do I get started after signing up?

How is Chatdesk different from hiring internally or with an outsourced partner?

Is Chatdesk a Chatbot or are messages being answered by actual humans?

Which channels can I connect Chatdesk to?

How do you train and educate Experts to answer messages on-brand?

How long does it take to set up my account and go live?

How does the pricing for personalized customer support with Chatdesk cost?

How do I communicate with my Chatdesk team to share feedback and updates?

What reports or analytics do you provide?

What are the service levels of my Chatdesk Experts?

If I update my products/policies, how will my Chatdesk Team know?

I only need help with presale comments across social media. How does the Chatdesk Team know which tickets to work on?

Get a free quote.

Schedule a quick demo with our sales team.

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