Frequently asked questions
How is Chatdesk different from hiring internally or with an outsourced partner?

When you hire internally, you’ll need to invest time in recruiting, training, and retaining talent. Chatdesk takes all that off your plate while guaranteeing the same quality of on-brand customer support. In addition, we make scheduling support staff easier since you can choose your Chatdesk coverage hours. That could be after-hours or on weekends. In addition, Chatdesk is more cost efficient than traditional approaches because you only pay for the tickets that are solved instead of paying per agent or per hour.

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