What reports or analytics do you provide?

We can share executive-ready analytics like number of tickets solved, customer satisfaction scores (CSAT), response time, % of pre-sale messages and the types of tickets your Chatdesk Team worked on. You can also track the conversions and revenue from social and support.

Related questions

Is my company at the right stage for Chatdesk?

Is Chatdesk customer support for me?

How do I get started after signing up?

How is Chatdesk different from hiring internally or with an outsourced partner?

Is Chatdesk a Chatbot or are messages being answered by actual humans?

Which channels can I connect Chatdesk to?

What type of messages can be answered?

How do you train and educate Experts to answer messages on-brand?

How long does it take to set up my account and go live?

How does the pricing for personalized customer support with Chatdesk cost?

How do I communicate with my Chatdesk team to share feedback and updates?

What are the service levels of my Chatdesk Experts?

If I update my products/policies, how will my Chatdesk Team know?

I only need help with presale comments across social media. How does the Chatdesk Team know which tickets to work on?

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