The service levels depend on whether your account has on-demand or dedicated agents and the channel. Refer to this chart for specific SLA’s.

^{For On-Demand Experts:}

Social response time - 90 minutes

E-mail Response time - 6 hours

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For Dedicated Experts:

Social response Time - 30 minutes

E-mail response time - 90 minutes

Chat response time - 1 - 2 minutes