Frequently asked questions
Is Chatdesk a Chatbot or are messages being answered by actual humans?

Chatdesk is not a Chatbot. Every customer interaction is with a real human Expert on the other end and you can get to know who your Experts are.

Related questions
Is my company at the right stage for Chatdesk?
Is Chatdesk customer support for me?
How do I get started after signing up?
How is Chatdesk different from hiring internally or with an outsourced partner?
Which channels can I connect Chatdesk to?
What type of messages can be answered?
How do you train and educate Experts to answer messages on-brand?
How long does it take to set up my account and go live?
How does the pricing for personalized customer support with Chatdesk cost?
How do I communicate with my Chatdesk team to share feedback and updates?
What reports or analytics do you provide?
What are the service levels of my Chatdesk Experts?
If I update my products/policies, how will my Chatdesk Team know?
I only need help with presale comments across social media. How does the Chatdesk Team know which tickets to work on?

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